POSITION SUMMARY:

Installs, modifies, and makes all necessary repairs to personal computer hardware and software systems, and provides technical assistance and training to system users by performing the following duties.

REGULAR DUTIES AND RESPONSIBILITIES:

Inspects personal computer equipment and reads order sheet listing user requirements to prepare personal computer for installation.

Installs hardware and peripheral components such as monitors, keyboards, printers, and disk drives.

Loads specified software packages such as operating systems, word processing and spreadsheet programs into computer.

Performs systems maintenance tasks, such as system back-ups, recovery, file maintenance, and monitors system configuration to ensure data integrity.

Documents, tracks, and monitors problems to ensure a timely resolution.

Responds to telephone calls, email, and personnel requests for technical support concerning systems operation. Diagnoses system hardware, software, and operator problems.

Coordinates activities with other personnel in information systems group.

Provides updates, status and completion information and problem request tracking system to manager, and/or end users via voicemail, email, or in person. 

Supports, monitors, tests and troubleshoots hardware and software problems pertaining to LAN. Provides end users support for LAN- based applications.

Responsible for dealing with hardware and software vendors as well as technical support issues. Handles the RMA of all computer-related equipment.

Sets up and configures virtual machines through VMWare.

Participates in failure and disaster recovery rehearsals using VMWare.

EMPLOYEES SUPERVISED: None

QUALIFICATIONS:

Bachelor's degree (B.A.) from a college or university and at least 3 years related experience and/or training; or equivalent combination of education and experience. Minimum 1 years of VMWare or Hyper-V experience. Strong written and verbal communication skills. Capable of working with dispersed teams. IT professional with knowledge including but not limited to: Windows Server 2012-2019, Windows 10, Windows Storage

Servers, Office365 administration, VoIP, Active Directory administration and VMWare.

Physical Demands:

While performing the duties of this job the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to stand; walk and stoop, kneel, crouch, or crawl. The employee is occasionally required to climb or balance. The employee is frequently required to lift up to 50 pounds. The vision requirements include: close vision and ability to adjust focus. The physical demands of this job are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

DUTIES AND RESPONSIBILITIES MAY BE ADDED, DELETED, OR CHANGED AT ANY TIME AT THE DISCRETION OF THE MANAGEMENT, FORMALLY OR INFORMALLY, EITHER VERBALLY OR IN WRITING.