• A Technicians’ typical workday is from 8:00am to 6:00pm.
• Work on an overtime basis as needed.
• Be able to take emergency weekend calls on rotational basis Ability to effectively communicate, present and influence credibility.
• Deliver client-focused solutions based on customer needs.
• Schedules, directs, and provides technical support for technicians to meet service demands and customers’ expectations.
• Will be the first layer of operational management for the technicians working on the stores in your area.
• Additional store responsibilities are subject to change, at any moment, based on customer/service needs.
• Main point of contact for every service call in your area.
• Coordinate workload for all work in the area.
• Recruits, interviews, hires, and trains technicians as required to meet workload demands as well as company or customer expectations and
• requirements.
• Work with Customer Advocate (Office and Field) to assist with any service work needing completion.
• Must be able to help the Quoting Department with any questions they may have.
• Must be able to attend meetings, as needed.
• Responsible for scheduling, organizing, and communicating the monthly On-Call Calendar.
• The On-Call Calendar must be completed and submitted to Executives, HR and Dispatch 30 days before the On-Call Calendar goes into effect.
• Manages the daily operations of all service calls in the area. If someone on the team is not able to handle the service call, then dispatch will be informed.
• Communicates daily with dispatch reporting on project information, estimated time to complete jobs, labor hours and parts or material used.
• Responsible for technicians’ performance appraisals, reviews and for setting improvement goals per company requirements.
• Communicates regularly with dispatch to ensure that personnel are being scheduled properly by skill level, efficiency, and training requirements.
• Conducts group and one-on-one meetings with technicians as required for training, evaluation, and general communication; participates and/or conducts regularly scheduled departmental safety/informational meetings.
• Establishes and maintains a regular training program to ensure that technicians are properly trained on latest service techniques and safety procedures for equipment and general working conditions.
• Develops and monitors budgets, goals, and objectives to insure departmental profitability.
• Maintaining and maximizing current customer base at the field level.
• Maintains communication with vendors and factory personnel concerning warranty issues, product recall notices, operational problems with products, premature failures, and other issues as they apply to products and equipment sold.
• Manages larger installation, start-up, and commissioning projects; coordinates and directs a team of technicians.
• Employees must have a high level of customer service to work at retail businesses including Restaurants, Delis, Grocery Store Chains, Convenience Store Chains, Schools, Hotels, Hospitals and Military Bases.
• Evaluate, service, repair, and install the following equipment:
• Commercial Refrigeration Systems Refrigeration Equipment – reach-ins, walk-ins, Fixtures, display cases, cold storage units, and Control Systems.
• Ice Makers, Refrigeration systems/equipment, Ice Maker mechanisms.
• Electrical and electronic Control systems for all types of commercial refrigeration systems.
• Diagnose and repair commercial RTU, commercial split, and commercial mini split systems.
• Diagnose and repair WIC, WIF, and remote refrigeration systems.
• Diagnose and repair reach-in, and self-contained refrigeration.
• Provide PM support to all contracted customers and equipment designated for PM.
• Diagnose and repair ice machines.
• Diagnose and repair large grocery store commercial HVAC systems such as AAON, Seasons 4, Chillers and CPC control equipment.
• Repair and maintain proper operation of Glycol systems, CO2 systems, and refrigeration compressor Rack systems.
• Effectively manage time and resources to control costs, enhance efficiencies, and meet commitments.
• Operate HVAC/R diagnostic equipment.
• Weld and braze with an open flame.
• Handle hazardous chemicals.
• Utilize necessary portable hand tools.
• Certified to properly handle refrigerant for systems.
• Attending appropriate technical, safety and manufacturer training.
• Obtain additional licenses and certifications as appropriate.
• Correctly complete necessary documents (work tickets and timesheets) in a thorough, accurate and timely manner. Demonstrate ability to complete necessary customer paperwork and invoicing requirements.
• Proficient in operation of smart phone, tablet and/or laptop.
• Monitors service vehicles to ensure they are in an acceptable condition to allow technicians to efficiently work out of the vehicle, and that an adequate inventory of parts and material is maintained.
• Must be able to assist technicians remotely on any EMS questions they may have.
• Demonstrate proper procedure when locating a leak.
• Can fully program the EMS controllers that are utilized by all customers.
• Clear understanding of RSC Mechanical’s Parts Order Form
• Must be able to safely handle dangerous tasks and duties without any physical and/or mental restrictions.
• Utilize necessary portable hand tools.
• EPA Certification on file with RSC Mechanical.
• Specifies and makes sure that required parts are ordered in a timely fashion to ensure work deadlines are met.
• Reviews work orders, invoices, and time reports for accuracy, and to ensure timely cash flow and maintain minimal account receivables.
• Ensures that all company/department policies are being followed by all technicians.
• Self-Motivated- Ability to prioritize and work independently with minimal direct supervision.
• Proven ability to manage multiple projects at a time while paying strict attention to detail
• Correctly complete necessary documents (work tickets and timesheets) in a thorough, accurate and timely manner. Demonstrate ability to complete necessary customer paperwork and invoicing requirements.
• Proficient in operation of smart phone, tablet and/or laptop.
• Monitors service vehicles to ensure they are in an acceptable condition to allow technicians to efficiently work out of the vehicle, and that an adequate inventory of parts and material is maintained.
• Specifies and makes sure that required parts are ordered in a timely fashion to ensure work deadlines are met.
• Reviews work orders, invoices, and time reports for accuracy, and to ensure timely cash flow and maintain minimal account receivables.
• Ensures that all company/department policies are being followed by all technicians.
• Self-Motivated- Ability to prioritize and work independently with minimal direct supervision.
• Proven ability to manage multiple projects at a time while paying strict attention to detail.
• Must be able to assist technicians remotely on any EMS questions they may have.
• Demonstrate proper procedure when locating a leak.
• Can fully program the EMS controllers that are utilized by all customers.
• Clear understanding of RSC Mechanical’s Parts Order Form
• Must be able to safely handle dangerous tasks and duties without any physical and/or mental restrictions.
• Utilize necessary portable hand tools.
• EPA Certification on file with RSC Mechanical.

• This position requires a high level of customer service to work at government facilities, supermarkets, medical facilities, lite industrial, retail businesses, and restaurants, delis, grocery store chains, convenience store chains, schools, and hotels.
• Must maintain access to customer remote monitoring systems.
• Must have a proficient understanding of refrigeration system controllers. If you do not have knowledge of a controller being utilized by an assigned customer, RSC will provide the training needed.
• Technician must be able to walk, climb a 28-foot extension ladder, bend, squat down for a least a short time, jump, and lift at least 50 pounds.
• Drive a company vehicle safely to customer locations.
• Maintain and manage truck inventory in an accurate, neat, and orderly manner as well as adhere to Vehicle Maintenance Program guidelines.
• Ability to work outdoors in difficult conditions, including adverse weather conditions.

BEING PART OF THE RSC FIELD TEAM:

• You are expected to become an integral part of the service team. Nights, weekends, on-call service, and overnight travel whenever necessary are all conditions of continued employment. If provided a company phone, employee must be available 24/7/365, unless on PTO.
• Each employee who drives a company vehicle or a personal vehicle for company business must have a good driving record. RSC requires that a Motor Vehicle Record will be obtained and reviewed prior to hiring and on existing employees annually, as a condition of employment. If a service van is issued, it will be used for business purposes only and will be expected to be maintained, cleaned, and kept in peak operating condition.
• The first half-hour of travel, to your first job and leaving your last job, is on the employee and RSC Mechanical then pays the rest (if applicable). Travel time to your first job and leaving your last job is only Straight Time pay and doesn’t accumulate Overtime pay.
• You must keep work areas clean and free of debris. If necessary, you must post precautionary signs around the worksite. Upon leaving the worksite, it must be cleaner than when you arrived.
• You must let your supervisor(s) andfleet@rscmech.comknow in advance when scheduling any vehicle maintenance. They must be informed at least a week prior.
• We are a drug and alcohol-free company. Smoking is not permitted on the job site at any time.
• Drugs and alcohol are not allowed in company vehicles at any time.
• All calls, emails, computers, and GPS are continually monitored for quality assurance.
• Any times that are recorded that don’t match the GPS, will be adjusted accordingly on that week’s paycheck.
• All time worked must be applied on time sheet to a specific customer, site, ticket, or construction job. Unapplied time will not be paid unless approved by the acting direct report and a specific detailed description of work performed is provided on the timesheet.
• Employees must weekly email all three pages of their time sheets and a copy of their petty cash receipts every Monday night after their last call worked on that Monday. If the timesheet is not received complete in full by 5AM the following day (Tuesday), compensation will be paid on the next week’s payroll if the necessary documentation has been received prior to the next payroll.
• Employees who are under any suspicion of drugs and/or alcohol use on job sites or in work vehicles, will be subject to mandatory drug and alcohol testing. Refusal to take the test or positive test results may result in disciplinary action, up to and including termination.
• It is the employees’ responsibility to turn in their time sheets by the Monday night after your last call. Without the employees’ time sheet, there’s no accountability of time and Payroll MUST be in before a certain time every week. Failure to do so will result in the employee not being paid for the week.