RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

The Implementation Consultant (IC) is a hybrid business and technical consultant that works alongside clients as they implement and utilize the Salesforce Marketing Cloud and, when applicable, its associated cloud solutions and technologies to resolve technical and business issues. They will also serve as a liaison between internal customers and functional IT departments, assess available technologies and recommend solutions to technical teams.

Responsibilities include: gathering technical, marketing and business-related requirements as well as effective management of a cross-functional services team and successful solution roll-out. The ideal candidate will have an understanding of marketing and associated business processes as well as experience in managing a technical engagement from inception through final deployment.

Responsibilities

• Use diverse professional experience and broad knowledge of both business and technology to analyze and develop integrated solutions to resolve technical or business issues.
• Actively participate and interact with clients to understand business needs, identify the best solution, and architect the processes to meet the needs.
• Conduct facilitated sessions with clients to define detailed business requirements, identify project issues / risks and present alternatives to alleviate or resolve.
• Partner with business architects to assess current capabilities and identify high-level requirements.
• Analyze and design new business processes around requirements definition, information gathering, and consistent documentation methodologies.
• Translate prioritized functional requirements and use cases to designers, develop test plans and system conceptual designs ensuring a clear and concise understanding of requirements
• Work on multiple client engagements simultaneously with associated team members.
• Review test conditions and expected results for product, performance and user acceptance testing.
• Continue to build on technical and business knowledge. Seek out innovations in process improvement, better utilization of resources, product enhancements, improved communications and faster issue resolution.
• Mentor junior level Analysts in business requirements gathering methodologies and documentation best practices.
• On-call support may be required depending on client needs.
• Travel as necessary.

• Bachelor degree in marketing, communications, IT or role with 5-7 years of relevant work experience OR demonstrated ability to meet the job requirements through a comparable number of years of applicable work experience.
• 3-5 years experience in digital marketing and Salesforce Marketing Cloud, especially on Automation studio, Journey Builder and SQL.
• Completion of one Marketing Cloud Certification.
• Knowledge of HTML and SQL is preferred.
• A minimum of 3 years of online marketing or client-facing experience.
• Able to apply broad work experience and knowledge when analyzing complex problems.
• Must be able to organize/prioritize existing resources and incorporate new information, as needed, to implement the most effective solutions.
• Requires excellent written and verbal communication skills necessary to effectively present, explain and negotiate concepts, problems and solutions clearly to multiple audiences.
• Takes initiative, is proactive, anticipates and completes project assignments in a comprehensive manner while still remembering the details.
• Excellent problem solver with the ability to transition between detailed data and high-level insight.
• Able to mentor junior level team members in the use of tools and/or systems in the position.

The national pay range for this role is $74,600 to $132,500 / year. The pay range may be slightly lower or higher based on the geographic location of the hired employee. The actual pay offered may vary based upon, but not limited to: education, skills, experience, proficiency, performance, shift and location. In addition to base salary, depending on the role, the total compensation package may also include participation in a bonus, commission or incentive program. RRD offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with match, life insurance and other voluntary supplemental insurance coverages, plus tuition assistance, maternity leave, adoption assistance, and employer/partner discounts.

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RRD is an Equal Opportunity Employer, including disability/veterans