Company Description

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

Job Description

Position Summary

This intern position will work with multiple teams as a shared resource with exposure to business processes from customer facing through manufacturing, shipment, and invoicing to the customer. The responsibilities include monitoring business processes and document content analysis.

Responsibilities

Monitor business processes

• Run reports in visualization tools and identify non-conforming process exceptions to be addressed
• Work with other RRD teams to address exceptions
• Update process documentation for custom order fulfillment software

Document Analysis

• Compare document content, analyze differences and similarities.
• Evaluate variable content versus static content.
• Verify data triggers that create variable content.
• Verify accuracy of data and document content against a set of Masters.
• Update content as requested to ensure accuracy.

Task & Time Management

• Must follow clear directions to organized daily work.
• Must follow established task milestones and due dates.
• Provide support via telephone/email using corporate toolset for logging and tracking document reviews.
• Must be able to work independently and within a team environment.

Other

• Work with standard toolsets for content comparison.
• Manage document analysis tasks to achieve designated milestones and timelines. Escalate issues and blockers to Senior team members when needed.
• Performs other related duties and participates in special projects as assigned.

Qualifications

• Must be pursuing an applicable Bachelors degree from an accredited university or college; Business Administration, Operations Management, or similar field of study. 
• Required - Good communication skills, both verbal and written.
• Required – Ability to learn and apply custom order fulfillment software
• Required - Familiarity with PDF, MS Word, MS Excel, Google Docs, Google Meets and Google Spreadsheets.
• Nice to have - Additional desired skills are needed, but on the job training will be offered – Adobe Professional, HTML coding, MS Access

Additional Information

The rate of pay for this role at the noted location is $20 / hour. 

RRD is an Equal Opportunity Employer, including disability/veterans