Overview

Looking for something different? We ARE that something different at RPM Living.

Dynamic and fast growth culture and multiple nationwide opportunities let YOU shape your future with us. Top industry pay and benefits, best industry practices, career training and education, people-first focus...we show you the way to success.

The Position: The IT Support Specialist is responsible for assisting end-users with technical issues or questions relating to computer hardware devices, deploying and supporting end-user technology and software. This role involves delivering exceptional customer service and support to end-users and managing the flow, resolution, or possible escalation of service desk requests. This role requires the ability to interact with a wide variety of personality types, and exceptional good follow-up / follow-through skills. This is an on-site position.

Responsibilities

• Provide fist point of contact and day-to-day technical support
• Handle end-user technical support cases through multi-channel submissions
• Deploy and support computer, network, printer, phone and other devices
• Install and configure appropriate software and functions according to specifications
• Provide initial equipment and software orientation and guidance to new hires
• Perform troubleshooting to diagnose and resolve problems
• Ensure security and privacy of networks and computer systems
• As required, work closely with managed service provider supporting remote sites
• Work IT projects as assigned
• Other duties as assigned

Qualifications

• Associate degree in computer science, engineering or relevant field, required
• Bachelor’s degree in computer science, engineering or relevant field, preferred
• 2-3 years of relevant work experience
• Knowledgeable in Windows 10/11, Azure Active Directory, Microsoft 365
• Exceptional logical troubleshooting skills across the enterprise technology stack
• Strong technical ability
• Basic Active Directory management skill
• A sense-of-urgency with internal motivation and capacity to work in a demanding, high-energy, fast-paced environment
• A collaborative team member with a continuous improvement mindset
• Excellent written and verbal communication skills with all levels of the organization
• Zendesk experience a plus
• IT certifications a plus

Employment with RPM Living is contingent upon successful completion of a background check and possessing a valid driver’s license.

RPM Living is an Equal Opportunity Employer.