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IT Support Specialist

Austin, TX | Full Time
7 Days Ago

Job Description

Overview

Looking for something different? We ARE that something different at RPM Living.

Dynamic and fast growth culture and multiple nationwide opportunities let YOU shape your future with us. Top industry pay and benefits, best industry practices, career training and education, people-first focus...we show you the way to success.

 

The Position: The IT Support Specialist is responsible for assisting end-users with technical issues or questions relating to computer hardware devices, deploying and supporting end-user technology and software. This role involves delivering exceptional customer service and support to end-users and managing the flow, resolution, or possible escalation of service desk requests. This role requires the ability to interact with a wide variety of personality types, and exceptional good follow-up / follow-through skills. This is an on-site position.

 

Responsibilities

  • Provide fist point of contact and day-to-day technical support
  • Handle end-user technical support cases through multi-channel submissions
  • Deploy and support computer, network, printer, phone and other devices
  • Install and configure appropriate software and functions according to specifications
  • Provide initial equipment and software orientation and guidance to new hires
  • Perform troubleshooting to diagnose and resolve problems
  • Ensure security and privacy of networks and computer systems
  • As required, work closely with managed service provider supporting remote sites
  • Work IT projects as assigned
  • Other duties as assigned

Qualifications

  • Associate degree in computer science, engineering or relevant field, required
  • Bachelor’s degree in computer science, engineering or relevant field, preferred
  • 2-3 years of relevant work experience
  • Knowledgeable in Windows 10/11, Azure Active Directory, Microsoft 365
  • Exceptional logical troubleshooting skills across the enterprise technology stack
  • Strong technical ability
  • Basic Active Directory management skill
  • A sense-of-urgency with internal motivation and capacity to work in a demanding, high-energy, fast-paced environment
  • A collaborative team member with a continuous improvement mindset
  • Excellent written and verbal communication skills with all levels of the organization
  • Zendesk experience a plus
  • IT certifications a plus

 

Employment with RPM Living is contingent upon successful completion of a background check and possessing a valid driver’s license.

 

RPM Living is an Equal Opportunity Employer.

Skills for IT Support Specialist

The job skills required for IT Support Specialist include Troubleshooting, Customer Service, IT Support, Technical Support, Service desk,and Computer science etc. Having related job skills and expertise will give you an advantage when applying to be an IT Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Support Specialist. Select any job title you are interested in and start to search job requirements.

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Career Path for IT Support Specialist

The following is the career advancement route for IT Support Specialist positions, which can be used as a reference in future career path planning. As an IT Support Specialist, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Support Specialist. You can explore the career advancement for an IT Support Specialist below and select your interested title to get hiring information.

How to Become an IT Support Specialist

If you are interested in becoming an IT Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Support Specialist for your reference.

Step 1 Understand the job description and responsibilities of an IT Support Specialist

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Step 2 Knowing the best tips for becoming an IT Support Specialist can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

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Step 3 View the best colleges and universities for IT Support Specialist

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