Description

Roswell Park Care Network is looking to hire a Medical Front Desk Associate in our busy Williamsville, NY offices.

The Front Desk Associate is a critical role for our busy practice. This position will provide general clerical support including welcoming patients and visitors, answering routine inquiries, scheduling appointments, maintaining patient charts and verifying insurance eligibility and maintaining patient payment balances.

Brief Description of Duties:

• Welcomes visitors in a professional and friendly manner, determines nature of business, and announces visitors to appropriate personnel
• Coordinates and prepares patient’s appointments and itinerary
• Checks insurance eligibility and verification on every patient
• Collect and scan insurance and other required documents
• Checks report to ensure coverage and proper co-pay collection
• Confirms insurance eligibility and verification prior to scheduling new patient appointments
• New patient intake including data entry into Medical Software
• Invites every patient to join the patient portal and includes proper paperwork and education to the patient
• Patient check-out
• Answers telephones, routes callers, takes messages and provides routine information to callers
• Acts as a liaison between patient and physician
• Other duties as assigned.

Excellent Benefit Package with 11 Paid Holidays!

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) with company match
• Company paid life insurance
• Paid Sick and Vacation time
• Schedule is Monday through Friday, day shift

Come Join the Roswell Park Care Network! https://www.roswellpark.org/carenetwork

Requirements

• High School diploma or G.E.D. and the equivalent of one (1) year of full-time in person customer service experience in a fast paced high volume environment and;
• Six (6) months of experience using an Electronic Software Record System in a customer service environment.
• One (1) year of medical practice, clinical or healthcare experience preferred.
• Onco & Medent software experience preferred
• Knowledge of medical terminology preferred
• Prior experience with windows and with MS office software required.

* Starting pay for a successful applicant will depend on a variety of job-related factors, which may include experience, relevant skills, training, education, location, business needs, or market demands.