ROYCE' Chocolate is a Japanese confections brand with a growing business and following in the US. This position is for our retail business at 10820 Abbotts Bridge Road, Suite 150, Johns Creek, Georgia 30097. Sales Associates who work in this location report directly to ROYCE' Confect USA, the brand's exclusive USA distributor.

This position is for a Part-Time Retail Sales Associate. ROYCE' Confect USA is an equal opportunity employer.

Summary of Responsibilities: Responsibilities and essential job functions include but are not limited to the following:

Key Responsibilities: Responsible for assisting customers and preparing orders for customer and delivery pick-ups. Sales associates are also responsible for answering customers’ questions regarding brand and product information (allergens present in products, brand history, contactless shopping, and delivery options, among others). The associates are also responsible for maintaining locations' cleanliness and assisting managers with tasks such as fixing and organizing product deliveries and double-checking daily product inventory and cash sales where needed.

Drive for Results: Sales associates are expected to observe inventory movement in their respective locations. They are encouraged to communicate with their direct supervisors and the management about suggestions on how to improve sales and marketing pitches based on their firsthand experiences working on the sales floor.

Customer Service: Excellent customer service is crucial for this position. Sales associates are expected to work closely with their managers in resolving customer disputes and complaints. An enthusiastic attitude and good people relations skills are advantages together with honest work ethics.

Merchandising/ Visual: Sales associates must ensure the selling floor is neat, clean, organized, and always reflects the correct visual image of the brand. They are also required to help their managers check for broken displays and damaged dry goods.

Operations: Regular boutique operations and physical work include, but are not limited, to the following:

· Organizing Store Deliveries: Boutiques get deliveries and restocks of chocolates and dry goods at least once a week, or as frequent as operations would require. This position requires sales associates to be capable of lifting and carrying cases and boxes in a boutique setting with the following dimensions and weight:

1. The biggest case/box with dimensions of19”-16”-22” weighing approximately 14 lbs.

2. The heaviest case/box weighing approximately 25 lbs. with dimensions of 9”-12”-17”.

• ROYCE’ CONFECT USA strongly discourages employees from stacking up cases and boxes to ensure safety in the workplace.

· In-Store Chocolate Sampling for Customers: Sales associates are also responsible for offering in-store chocolate samples to further encourage customer engagement in the boutique.

· Inventory Management: Sales associates are required to physically count chocolate merchandise and send an inventory report daily by email to management. In relation, this includes physically double-checking expiry dates on products and ensuring accuracy for product inventory, delivery and sales reports, and cash flow (where needed).

· Cleanliness: Sales associates must ensure the store is cleaned daily. This includes tasks like, but not limited to, the following: vacuuming, mopping, wiping, and dusting off shelves, among others.

· Dry Goods: Sales associates must routinely monitor the use of boutique dry goods and supplies such as shopping bags, gift-wrapping materials, and cleaning agents (such as disinfecting wipes, hand sanitizers, PPE like disposable gloves), among others, to ensure boutique is adequately stocked always. These are provided by our warehouse team upon request.

Qualifications: Ideal qualifications include 1 to 5 years of experience in retail (having worked with food is an advantage), strong communication and interpersonal skills, and flexibility in work schedule (including the ability to work extended hours, weekends, special selling events, and holidays as brand operations will require).

In Accordance With The Applicable Law, The Following Represents a Good Faith Estimate Of The Minimum And Maximum Compensation Range For This Position

The pay for this role is $14/hr plus credit card tips. There may be future opportunities for continued pay progression based on continued strong performance in the role. Full-time positions are also eligible for a competitive compensation and benefits package that can be discussed in detail.

Compensation for the role will be determined based on permissible, non discriminatory factors such as a candidate’s qualifications, skills, and experience.

Equal Employment Opportunity Employer

We are an Equal Employment Opportunity (“EEO”) Employer. It has been and will continue to be our fundamental policy not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignment, benefits, layoff, and termination.

Work Schedule: Open availability. Sales Associates should be willing to work on weekends and holidays.

ROYCE' Confect USA is the exclusive US distributor of ROYCE' Chocolate. Employees based in Georgia are directly under ROYCE' Confect USA. ROYCE' Confect USA is an equal opportunity employer.

COVID-19 considerations:

Sales associates are provided with Personal Protective Equipment such as masks and gloves. Boutiques are regularly stocked with cleaning and disinfecting supplies.

Job Type: Part-time

Pay: $14.00 per hour

Shift:

• Day shift

Weekly day range:

• Every weekend
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Retail sales: 1 year (Preferred)

Work Location: In person