1 (JVD) Technical Support - Hybrid Job in Rapids, MI

SORT BY

SET JOB ALERT

OFF

Details...

(JVD) Technical Support - Hybrid

Royalty Staffing

Rapids, MI | Full Time

$55k-72k (estimate)

5 Months Ago

(JVD) Technical Support - Hybrid

Royalty Staffing Rapids, MI

$55k-72k (estimate)

Full Time | Sports & Recreation 5 Months Ago

Save

Sorry! This job is no longer available. Please explore similar jobs listed on the left.

Royalty Staffing is Hiring a (JVD) Technical Support - Hybrid Near Rapids, MI

To resolve issues on the first call while offering clear, and professional navigational instruction. It will own the customer experience as they provide world-class service by accurately assessing their needs which could include but not be limited to new device set-ups, explaining device features and how to utilize them, changing passwords, adjusting billing, updating account information, arranging product solutions and suggesting upsells on products &services.

Responsibilities

Build customer relationships via inbound calls, email, and chat.
Interact with a diverse demographic of customers daily to identify their needs and provide technical solutions.
Appropriately handle and maintain customer proprietary information in accordance with outlined Standard Operating Procedures.
Ability to navigate through applications including Rev.io and other software while simultaneously directing and being attentive during interaction with customers.
Assist in placing new service orders, existing change orders, service transfers, and refunds.
Stay up to date with telecommunication product knowledge, pricing plans, and service features through continuous learning and self-development.
Work in a team environment to help promote yourself and the team as the clear choice for customers to do business with.
Document all customer interactions.
Follow established call center scripts and processes.
Meet personal and team goals and metrics.
Attend training to maintain up-to-date skills and knowledge.

Benefits

Competitive pay with the opportunity for annual increases
Generous benefits package including:
100% company paid Medical plan for you and your eligible dependents
Health Savings Account
Employer Paid Life Insurance
Employer-Paid Long-Term Disability
Dental Insurance
Short-Term Disability
Life/AD&D for employees, spouses, and children
401(k) program with employer match up to 8%
Liberal paid time off paid sick time, and paid holidays
Paid day off for your birthday
Paid trip after 10 years of consecutive service
Book Purchase Program
Clear Rate Phone/Internet Service Credit
In-building café with games, pool tables, and a 9-hole putting green
Free in-building fitness center
Fun company events and contests in and outside the office throughout the year.

Qualifications
Education

High School Diploma and general education required, Bachelor’s Degree preferred.

Experience

Preferred knowledge (Rev.io, VFO, CenturyLink platforms)
Basic understanding of office and computer systems/software (Outlook, Excel, Word,etc.)
Minimum 1 year proven Customer Support experience or Client Service experience Knowledge
Preferred Telecommunication products (Wireless, VoIP, Hosted PBX, POTS, DSL)

Skills

Strong soft skills and communication skills
Can demonstrate empathy, listening skills, and speaking skills
Customer orientation and ability to adapt/respond to different types of characters
Ability to multi-task, prioritize, and manage time effectively