To ensure the safety and tranquil stay of hotel guests and employees, to assist as needed, to enforce the policies and procedures of the hotel and to record in writing any assigned task. Prepare incident and accident reports accurately and, in the format, specified by the Director of Engineering & Security. Maintain all dock receiving and flow of products/packages inbound and outbound, from the hotel. This includes the shipping of items back to guests and clients and distributing packages throughout the hotel to the appropriate departments and/or guests. Oversees the properties lost & found program.

Principle duties and responsibilities (Essential Functions) include:

Other duties and assignments may be assigned in accordance with this position.

• Supervises the security activities at hotel for its guests, members, employees and owners.
• Ensures that all security operations are in accordance with Sonesta policies, procedures and standards of conduct.
• Supervises trains and schedules all Security officers.
• Meets regularly with the Director of Engineering & Security to review incidents and current issues. Keeps management informed at all times on major incidents.
• Ensures that the Daily Activity Report reflects all security activities of the previous day and that it is distributed to the appropriate divisions, departments, Human Resources and the Director of Engineering & Security.
• Ensures that a thorough and complete investigation and report is made on all losses, thefts, and accidents incurred by guests, members, patrons and employees. Ensures the incident reports are prepared accurately and concisely.
• Enforces all hotel rules, regulations and the Company's standards of conduct. Conducts detailed investigations where warranted with the Director of Engineering & Security
• Conducts integrity checks using covert cctv as losses dictate.
• Ensures security programs and other, are consistently completed (Lost & Found, Hotel Parking, Locker Room Inspection, Dock handling, Receiving functions, package distribution)
• Reviews daily all logs to ensure completeness and takes follow-up action as necessary (patrol log, dispatcher log, rover log).
• Maintain good record keeping of all items received and issued to minimize any variances, in accordance with established policies and standards.
• Completes the receiving function for all hotel inbound orders utilizing the EPRO Software.
• Prepares and conducts daily shift briefings.
• Take part in monthly inventories.
• Check in, sort, and properly distribute FedEx, UPS, and USPS packages.
• Help pull and distribute liquor requisitions.
• Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.

Qualifications and Skills

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Four years related Security experience, preferably in hotel/hospitality.
• Two years Security Supervisory experience
• Must be able to work any shifts including weekends, evenings, and holidays.
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training.
• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
• Problem solving, reasoning, motivating, organizational and training abilities are used often.

Go Beyond @SonestaHotelsWHO WE ARE

We are an organization made up of people, thoughts and ideas – all working towards fulfilling our simple mission: To wow every guest, team member, partner & community we operate in by delivering quality, value & amazing hospitality.

We will achieve our mission by being passionate about exceeding expectations - by being persistent, resilient, and constantly seeking new and creative ways to succeed. Doing the Right Thing and Going Beyond are our principles that guide everything we do.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This job description is subject to change at any time.

Job Type: Full-time

Pay: $26.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Tuition reimbursement
• Vision insurance

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• Weekends as needed

Experience:

• Hospitality Security: 3 years (Required)
• Security Supervisory: 1 year (Required)

Ability to Relocate:

• Chicago, IL 60654: Relocate before starting work (Required)

Work Location: In person