The Assistant Store Leader position is responsible for implementing workflow procedures based on direction from the Store Leader. Their duties include supervising employees during day-to-day tasks, providing customer support in escalated situations and managing the overall workflow of their store. They will also be required to lead the daily operations of the store and retail team in the Store Leaders absence, and to otherwise assist the Store Leader as required.
The desired candidate will be a person who would create a positive store culture by treating employees fairly and with respect. Additionally, they would be self-motivated, dependable, and able to work effectively in a fast-paced environment while maintaining 100% total customer focus and operational excellence.
Duties and responsibilities:
Ensure every customer receives outstanding service by providing a friendly environment (greeting and
acknowledging customers, maintaining outstanding standards, product knowledge, and all other components of
customer service)
Adhere to the execution of established Royal Farms rules, policies, procedures, and systems and reports
concerns to the Store Leader and when applicable, the District Leader and Human Resources
Works closely with the Store Leader to train new employees on proper safety procedures and use of personal
protective equipment. Conduct ongoing training of any new material or safety related procedures.
Assist the Store Leader with assembling an effective retail team through recruiting, training and development,
and timely performance feedback
Monitor and analyze business processes and results to profitably achieve Royal Farms goals
Ensure the proper execution of all Royal Farms marketing programs
Connect with the community in which we operate to establish positive relationships
Adhere to company policy for checking in external and internal vendors
Provide leadership to their retail team members that ensures a pleasant customer service experience
Recognize employees that adhere to the companys standards and recommend to the Store Leader employees
who may be suited for promotion
Resolution oriented in all Employee Relations (ER) activities
Ensure the compliance of Royal Farms policies, procedures, and systems (people, safety, assets, cash, etc.)
Complete other tasks as assigned
Qualifications
The ideal candidate for the Assistant Store Leader position will:
Have consistently demonstrated strong leadership skills
Possess strong written, verbal, and interpersonal communication skills
Possess strong supervisory and organizational skills
Have at least 1 year fast food/retail management experience.
Have earned a high school diploma or GED
2-year college degree preferred
Utilize basic business math and accounting skills, computer skills, and strong analytical and decision-making
skills.
Food Safety Certification preferred
Be at least 18 years old
Must be able to travel as required
Must be available to work all shifts, weekends, and holidays based on business needs.
Be able to lift, bend, and stand as many as eight hours per day
Be able to lift and carry 50 lbs