Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees Royal Caribbean Group is pleased to offer a competitive compensation & benefits package and excellent career development opportunities each offering unique ways to explore the world

Position Summary:

The Onboard Revenue Manager - Revenue Partners and Revenue Operations - is responsible for the day-to-day operations and oversight of select inhouse revenue streams and outsourced revenue streams through partnerships This position manages and supports shipboard employees across the fleet and globally who are delivering the product experience and service to Celebrity Cruise customers The Manager is accountable to the optimization of onboard revenue goals by partnering with commercial teams to develop and recommend price and promotional short term and long-term strategies This management role effectively communications product standards product enhancements and service standards to the shipboard crew and partners responsible for the execution This position is accountable for the training materials quality assurance process and standard operating procedures that all shipboard crew adhere to and follow

This position analyzes and reviews financial data guest satisfaction data and consumer insights to identify areas of opportunity Implements strategic initiatives on time and on budget Develops action plans to address the areas of opportunity This Manager is part of a high-performing team that would define and identify revenue opportunities and revenue accelerators that will improve financial margins and grow the business effectively year over year

Reporting to a Senior Director or Director within Onboard Revenue in Hotel Operations The Manager may lead a small to mid-size team of direct reports shoreside This position has direct management over one to two positions on each ship in the fleet

The ability of this Manager to influence drive decision and deliver results through effective communication skills process expertise and project management will have a considerable impact on the success of the brand’s long-term destination experience revenue-generating business

Essential Duties and Responsibilities:

Oversees the product delivery

• product standards and service levels of select revenue streams

Responsible for the training standard operating guidelines and audits of specific guest experiences across the fleet These experiences are for pay but may also include complimentary experiences • Responsible to influence the year over year revenue growth of select revenue streams Including providing feedback on target setting and forecast trendsReviews revenue forecasts actual performance and variance analysis and determine courses of action and promotional plans for discussion approval and implementation

Presents and addresses revenue performance of the fleet at monthly financial reviewsManages shipboard crew This includes scheduling recruiting and hiring of management and key positions within the shipboard teamEstablishes builds and maintains relationships with partners that deliver and development revenue experiences across the fleetLiaises with all revenue partners on issues regarding revenue standards pricing revenue performance and development of new products and services as well as operational issues such as inventory staffing and berthing This also includes the discussion and agreement of annual revenue targetsDevelops synergies between revenue partners and the brand to develop better cross promotion of products and servicesDevelops or adjusts strategies and tactics to increase guest participation and maximize profitability of the revenue areasIdentifies new revenue ideas and programs to be developed for shipboard implementation that support corporate and Hotel Operations' strategic and operational goals Work with the Hotel Operations to identify the optimal scheduling opportunities for revenue related activitiesEnsures consistent brand standard image for guest-contact promotional materials and events This includes the promotion of on-board collateral including the Celebrity Daily television/electronic media direct-to-stateroom mail and point-of-purchase displaysIdentifies and leads the development of reports and initiatives to better leverage existing information and systems (ie
• : high value guest report and demographic data)
Interfaces with Celebrity Marketing and Captains Club program for development of new programs as well as maintaining brand standards across our operationsWorks with our revenue partners in conjunction with our newbuilding department to design operational space concepts and layouts for new and revitalized ships within our fleetCollaborating with various internal stakeholders conducting research identifying new opportunities engaging new external partners and delivering a thorough competitive assessment that will establish the long-term strategic product offeringInfluential manager as part of a high performing strategic team providing structure
• process and culture of collaboration that extends to internal and external stakeholders
Responsible for audits scouting trips knowledge maps trend assessments
• SWOT analyses to define scope and opportunities
Serve as a representative of the brand at internal and external cross-functional conversations events
• and projects
Performs other duties as required This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position
• Employees will be required to perform any other job-related duties assigned by their supervisor or management

Qualifications Knowledge & Skills:

Bachelor’s degree in related discipline or equivalent directly related experience Master’s degree or higher would-be a plus

3-5 years or more in a management or leadership role within a team responsible for delivery of a product or experience 3-5 years or more of experience in cruise or travel industry tour operator related business or experience in destination product development or strategy is a plus
• Longer tenure with this type of experience would be a plus
• Proven track record of success in fast-paced environment with demanding timelines
Experience in working within high-performing strategic teamsExperience in a project management
• a plus
• Experience in recommending product or business recommendations
• Ability to travel up to 45-55% of the time
• Very collaborative and an exemplary great communicator in speech and writing
Highly Analytical Ability to convert raw information into applicable strategiesProactive
• demonstrate outstanding problem-solving skills and successful in a group setting
• Exceptional project management skills with ability to drive consensus in cross functional teams
Must be disciplined and comfortable with ambiguity
• possessing the maturity and capability to interact and influence across multiple levels and a global matrixed organization

We know there's a lot to consider As you go through the application process our recruiters will be glad to provide guidance and more relevant details to answer any additional questions Thank you again for your interest in Royal Caribbean Group We'll hope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race color religion sex age national origin disability sexual orientation sexuality gender identity or expression marital status or any other characteristic protected by law Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment

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