Position Summary

The Specialist, Production Cast Logistics is responsible for the coordination and management of administrative duties required to support smooth operation of all aspects related to production cast logistics and movement, including ensuring on-time arrivals to shoreside training and shipboard assignments for all new-hire and returning cast members.

Additional duties include general administration, troubleshooting, problem-resolution, and production support for the day-to-day operation of Royal Caribbean Productions, supporting the shoreside rehearsal and office operations at the Royal Caribbean Entertainment Studios, as well as fleetwide shipboard production operation.

Operates in a multicultural team environment and is expected to work in a collaborative way with leadership and colleagues, as well as independently, as required.

Essential Duties and Responsibilities :

• Complete hiring process for new-hire candidates in JD Edwards EnterpriseOne (JDE), verifying correct personal data has been provided and completed correctly by onboarding associate
• Create necessary assignment projection to generate Letter of Employment (LOE) to all Royal Caribbean Production cast members approx. 1200 - 1500 per year
• Manage necessary documentation for embassy appointments (i.e. LOE, B1 Letter, C1 / D support documentation and any additional supporting letters or documentation as required)
• Provide necessary documentation for non-US cast members regarding any / all required visas
• Coordinate Schengen Visa appointments during training period, as needed
• Verify immigration status and coordinate necessary corrections, to ensure proper documentation of US entry in conjunction with Customs and Border Patrol
• Responsible for all travel requests to training facility and assigned vessel(s) for cast members
• Coordinate repatriation travel requests at completion of shipboard employment term
• Work with Global Crew Readiness to identify required itinerary-based visas
• Responsible for processing accurate salary adjustments and / or permanent position code updates for all cast members
• Facilitate shoreside approval process for any cast member shipboard leave requests
• Manage all Extra Crew Cabin (ECC) requests to support fleetwide, year-round cast change operations, to include all cast members and creative team members
• Process contract addendums and early termination documents for all cast members
• Support Seaman’s Book application process for cast members
• Verify accuracy of required cast documentation to facilitate onboarding / hiring process and shipboard embarkation viability
• Facilitate communication regarding secondary background check to ensure compliance for shoreside training
• Coordinate cast member Change of Gateway request and submission process
• Identify circumstances that require special review for operational exceptions to prevent operational disruptions (i.e.

travel, reimbursement, immigration, etc.)

• Special project / event / presentation participation and assistance, as assigned by management
• General administrative support and assistance for office and rehearsal operations

Qualifications, Knowledge & Skills :

• Bachelor’s degree preferred from an accredited college or university in Theater, Business Administration, Communications, or related field.
• Experience in the entertainment industry and cruise industry shipboard and / or shoreside a plus.
• Expertise in interpersonal communication skills, both written and verbal communication in a multicultural environment with all levels of employees and management.
• Excellent logical and critical thinking skills, coupled with a strong ability to research, analyze and form potential solutions.
• Attention to detail and organizational skills required.
• Demonstrate a strong work ethic, receptiveness to guidance, with an ability to creatively tackle challenges under ambiguous circumstances.
• High level of emotional intelligence. Innovative thinker with a growth mindset.
• Understanding of computer systems to include Microsoft Word, Excel, Lotus Notes, Outlook, PowerPoint, Smartsheet.
• Ability to work efficiently under pressure and able to meet deadlines.
• Must be able to effectively handle many different projects and responsibilities at once, problem-solve and multi-task.

Last updated : 2024-05-15