JOB SUMMARY

The Application Support Specialist will provide technical support for IT systems, maintain and optimize IT controls, perform user access reviews, add, change and/or delete user reports related to financial reporting, and collaborate with various teams to ensure accurate financial reporting and SOX compliance. In addition, the person will be responsible for providing technical assistance and end-user support for the organization’s SOX applications. The position will play a critical role in ensuring that a company complies with the Sarbanes-Oxley Act, a U.S. federal law that sets strict regulations for financial reporting and disclosures by publicly traded companies.

DUTIES

• Provide technical support for IT controls and systems that are essential SOX compliance. This includes ensuring the effectiveness of the IT general controls, such as user access controls, change management, and data security.
• Collaborate with the Bank’s compliance team to guarantee that all IT systems and controls align with SOX regulations. This involves assessing the design and operating effectiveness of IT controls.
• Perform User Access Reviews as needed for applications related to SOX compliance.
• Create, Modify, or Delete Business Analytics reports based on the need of the business units that are related to financial and non-financial reporting.
• Gather user listings, group listings, permissions reports for all SOX applications as needed to complete.
• Train end-users and relevant stakeholders on the proper use of IT systems and controls related to SOX compliance.
• Maintain detailed documentation of IT controls, configurations, and changes to support compliance, auditing, and risk assessment requirements.
• Identify potential IT risks and vulnerabilities in context of financial reporting and SOX compliance; implement required controls and measures to mitigate associated risks.
• Stay current with SOX regulations, IT security best practices, and emerging technologies to continuously enhance IT controls and compliance measures.
• Work closely with internal teams, including finance, IT, compliance, operations, lending, external auditors, to streamline IT controls, enhance financial reporting, and improve compliance measures.
• Collaborate with software vendors to address software limitations related to user access controls.
• Assist with internal and external audits by providing necessary documentation, access to IT systems, and support to internal and external auditors.
• Perform regular maintenance tasks for IT systems, controls, and applications to ensure optimal performance, security, and compliance.
• Provide technical support for software applications used within the organization.
• Assist with troubleshooting and resolving application issues reported by users in a timely manner.
• Document support processes, procedures, and solutions as needed for future reference.
• Assist in the development and implementation of IT policies and procedures.
• Participate in IT projects related to application deployment, integration, and migration.
• Stay up to date with emerging technologies and industry trends related to application support.

QUALIFICATIONS

• EDUCATION: Bachelor’s degree is information technology, computer science, finance, or related field (or equivalent experience).
• EXPERIENCE: Minimum 5 years full-time employed Information Technology, and/or Operations experience

SKILLS/ABILITIES

• Strong knowledge of SOX regulations, particularly in the context of IT controls preferred.
• Proficiency in IT systems, controls, and applications relevant to financial reporting and compliance.
• Strong technical skills in software application systems.
• Technical skills related to application administration, database management, and system monitoring tools.
• Understanding of internal controls, compliance, and risk management.
• Strong problem-solving and analytical skills.
• Excellent communication and collaboration skills.
• Attention to detail and ability to work under tight deadlines.
• Ability to work independently and collaboratively in a fast-paced environment.

WHY WORK FOR US?

Since opening our first branch in Los Angeles in 2008, Royal Business Bank (RBB) has grown rapidly by adding branches in Southern California, Nevada, New York, New Jersey, Chicago, and Hawaii. We offer a comprehensive and innovative suite of banking services for individuals and businesses. We have great benefits that include, but not limited to:

• Medical insurance
• Vision insurance
• Dental insurance
• 401(k)
• Disability insurance

Royal Business Bank may collect personal information from potential job candidates and applicants. For more information on how we handle personal information and your applicable rights, please review our Privacy Policies (GLBA Privacy Notice, California Consumer Privacy Act and Online Privacy) at our website www.royalbusinessbankusa.com. Royal Business Bank is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.