JOB
The Assistant Director will play a pivotal role in ensuring the smooth operation and user experience for a variety of complex technical systems used across the college. This position requires a blend of technical expertise, project management skills, and exceptional communication abilities. The ideal candidate will be a strong troubleshooter, adept at managing projects, and comfortable working collaboratively with non-technical users from departments such as Public Safety, Facilities, and Student Services.
EXAMPLE OF DUTIES
Technical Support & System Administration: Provide first-line technical support for college departments utilizing CCTV, physical access control, ID card, digital queue management, advising and tuition payment information systems.Troubleshoot system malfunctions, diagnose problems, and implement solutions in house or by escalating to appropriate vendors.Manage user accounts, permissions, and access levels within these systems.Perform routine maintenance and system updates to ensure optimal functionality.Stay current on technological advancements in supported systems and best practices.Project Management: Oversee complex technical projects related to college technology, excluding core IT infrastructure, ensuring they are completed on time, within budget, and meet departmental needs.Develop project plans, timelines, and resource allocation strategies.Manage project scope creep and communicate effectively with stakeholders.Track project progress, identify and mitigate risks, and implement corrective actions as necessary.Document project activities and maintain clear and concise records.Technical Liaison and User Support: Act as a technical liaison between the IT department and non-IT departments.Translate technical jargon into clear and concise language for non-technical users.Provide training and support to end-users on system functionality and best practices.Develop and maintain user guides and documentation for the supported systems.Gather user feedback and collaborate with departments on system improvement initiatives.Additional Responsibilities: Participate in the selection and evaluation of new technologies related to the supported systems.Maintain up-to-date knowledge of IT security policies and procedures.Assist with IT audits and ensure system configurations comply with applicable policies and regulations.Other related duties as assigned.OVERALL PURPOSE AND RESPONSIBILITY: The primary and most important overall responsibility of all employees is to provide service in a pleasant, helpful, and effective manner to our students and other members of the College community.
SUPPLEMENTAL INFORMATION
INSTITUTIONAL EFFECTIVENESS: Collaborates with department members and/or the Compliance, Assessment and Research team to support planning, assessment, data collection and reporting for continuous improvement of the college.Employee Classification: Administrative