Rove Concepts is a high-end, online mid-century modern furniture business with a head office located in Vancouver, BC. For over 13 years, we have built trust with customers through delivering quality products and outstanding service to doorsteps throughout North America. With a strong online presence and a commitment to timeless design, we strive to create inspiring spaces for our customers. Our growth has led us to occupy five showrooms across North America, and now expanding into New York and San Francisco. We continue to expand our showroom spaces to provide exceptional customer experiences.

Position Available: Logistics Coordinator, Customer Final Mile Support

Location: Vancouver, BC

Role Overview:

Rove Concepts is currently on the search for a Logistics Coordinator, Customer Final Mile Support to join our growing team. We are looking for a meticulous individual with an enthusiastic and motivated personality to help our business grow.

With great exposure to much of the business' operations, the successful candidate will receive a deepened knowledge and understanding of the logistics and supply chain side of the business. We are people focused and love to train the right candidate, so if you believe you have the characteristics listed below, we'd love to hear from you!

Kindly note that our operations are 7 days a week, including public holidays and weekends, all candidates are considered on open availability. For this position, candidates will be considered on availability to work from Sunday to Thursday 8.30am-5pm PST.

What You’ll Do:

• Collaborate internally, as well as externally with partners, in shipping orders out and day-to-day tasks related to the department
• Handle customers’ inquiries via emails, phone calls, live chats 
• Liaise between customers, the customer care team members and carrier representatives on individual files to resolve any shipping issues and/or inquiries
• Work and follow up with carriers to determine estimated shipping times and dates and relay them to related parties
• Ensuring customers, customer service team and logistics partners have a quick response time by staying on top of your assigned tickets, with same-day ticket review.
• Demonstrating conflict resolution and interpersonal skills in order to help the customers and customer service team find the best solutions for the customers
• Be the in-house go-to person for the Logistics team regarding processes and procedures
• Assist in documentation and organization of departmental information
• Demonstrated ability to deliver exceptional customer service, including resolving inquiries, handling complaints, and ensuring customer satisfaction, with previous experience in customer service roles preferred
• Other ad hoc duties may apply

What You’ll Need:

• 2 year in customer service and/or in an office environment
• A post-secondary degree, certificate, diploma or equivalent; concentration in transportation logistics, operations or similar as an asset
• An interest in Logistics of an eCommerce business;
• Excellent communication skills, both written and verbal
• Extreme detail-orientation and great multi-tasking skills with the ability to prioritize
• Able to analyze data, utilize problem-solving skills, and recommend solutions
• Able to balance being self-managed and being part of a team
• Personal interest in the furniture or design industry an asset

What We Offer:

• Opportunities for personal and professional growth within a rapidly expanding organization.
• Competitive salary and benefits package, including extended health care, dental care, vision care, and vacation time.
• Social initiatives such as Wellness Wednesdays, Un-wine Wednesdays, weekly replenish of in office snacks and drinks.
• Free on site parking, easily accessible by public transit.
• Bring your furry friend to work and enjoy the positive impact of pets in the workplace.
• Collaborative work environment with seasoned entrepreneurs and driven talent.
• Inclusive workplace culture committed to diversity and equity.
• A dynamic and fast-paced atmosphere where innovation and creativity thrive.
• Opportunities to work within a highly motivated, young team who truly strive to make a difference.

Note: This job description is tailored specifically for the role of Logistics Coordinator, Customer Final Mile Support at Rove Concepts and is subject to change as the company's requirements and objectives evolve.

Rove Concepts welcomes applications from all qualified individuals. We’re committed to employment equity and diversity in the workplace, and welcome applications from all individuals, including but not limited to members of visible minorities, persons of any gender identity or expressions, or any sexual orientation, Aboriginal persons, and persons with disabilities. If you want to be a part of our community then we're excited to hear from you!

** Only selected applications that meet the requirements of the role will be contacted **