Route 128 Honda hires exceptional people to provide an extraordinary experience for everyone who steps foot on our lot. This isn’t another job but a chance for you to take control of your future and your career. Our teams develop and grow from within through training, mentorships, and self-motivation. With the right attitude and work to back it up, Route 128 Honda is a place to build your future your way.

About Us:

• We offer our Service advisors Commission paid weekly, CSE bonuses, and monthly spiffs
• Employee purchase program on both new & pre-owned cars
• Employee Parts & Service Discounts
• Medical, Dental & Vision Insurance, life insurance, long-term & short-term disability
• We offer a company-matched 401K
• Paid time off, Vacation, Sick/Personal time
• Ongoing training and development
• Room for advancement into management

What You’ll do each day:

• Check in each client with a detailed vehicle walk-around in the service drive using a tablet, review open campaigns & recalls, and the client's requested services. This may include declined work from a previous visit.
• Meet or exceed targeted sales goals & the targeted customer satisfaction index
• Document vehicle problems by listening to customers describe them and by asking probing questions.
• Maintain contact with customers throughout the day- keeping customers informed of the status of their vehicle repair (i.e. 10:00 am, 2:00 pm & 4:00 pm updates). This will be done via text, email, and/or phone calls.
• Communicate the cost of repairs, including parts & labor.
• Contact warranty companies as needed.
• Monitor your customer's vehicle throughout the day, ensuring repairs will be completed on or before the promised time.
• Properly document the customer’s declined repairs, additionally, review any past declines for discussion with the customer on their current visit.
• Educate customers on the values and benefits of proper vehicle maintenance, i.e., reducing carbon footprint, improving fuel economy, and extending the life of their vehicle.
• Schedule follow-up visits and remind customers of our Customer Service Surveys

About you:

• 3 years as a service advisor/writer
• 3 years of customer service
• 6 months of CDK experience
• Service Scheduler experience is a plus