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Roundstone
Lakewood, OH | Full Time
$46k-57k (estimate)
2 Months Ago
IT Support Technician
Roundstone Lakewood, OH
$46k-57k (estimate)
Full Time | Investment Management 2 Months Ago
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Roundstone is Hiring an IT Support Technician Near Lakewood, OH

Job Title: IT Support Technician
Founded in 2003, Roundstone is not your typical insurance company. We’re on a mission to help employers save on healthcare benefits so they can put those savings towards bettering their businesses and taking care of their employees
Role Description
This position will be responsible for triaging and managing support tickets, troubleshooting, and ensuring projects and daily tasks are completed accurately and in a timely manner
Key Duties & Responsibilities:
  • Maintain and update company hardware and software as needed
  • Configure user workstations (O365, Printers, VPN…)
  • Coordinate equipment and software purchasing
  • Maintain inventory of all equipment, software, and licensing
  • Provide technical assistance and instruction
  • Maintain user AD accounts
  • Manage and resolve help desk requests for local and remote staff
  • Ad-hoc projects as needed
Desired Qualifications:
  • Minimum of 2 years IT support experience
  • Experience with Microsoft Active Directory, Office 365, and Microsoft Azure
  • Professional experience supporting the use of third-party business applications
  • Ability to multi-task and work in a fast-paced environment adapting to changing priorities
  • Must be self-directed, have strong attention to detail, and highly organized
  • Strong interpersonal skills
  • Cybersecurity awareness
  • Critical thinking skills and problem-solving skills
Better Benefits:
We’re leaders in our industry, so naturally we look out for our employees’ best interests with a robust benefits package. Roundstone employees are eligible for:
  • Medical, dental and vision benefits
  • Annual bonus
  • Dependent care 100% match up to max allowable
  • PTO beginning on Day 1
  • Parental leave
  • Tuition reimbursement
  • Healthy work/life balance
  • Hybrid office schedule
  • 401(k) plan with company match
  • Employee Assistance Program
  • On-site gym with personal trainer access
  • Life insurance and short term disability insurance
More About Roundstone
Headquartered in Lakewood, Ohio, Roundstone is regularly recognized as a Northeast Ohio Top Workplace by the Plain Dealer and cleveland.com. We are especially proud to be recognized as a Top Workplace since this honor is determined by anonymous feedback from our own employees. Roundstone employees enjoy a supportive workplace where they are engaged, valued and regularly recognized for their hard work at monthly company meetings. Roundstone’s core values are evident every day and are shared with the community through the sponsorship of community events and outreach.
Our Core Values
  • Live well: Be healthier and bring positive energy to all you do.
  • Work smarter: Get things done, better.
  • Own it: Accountability is your middle name. Be on time, do what you say, and finish what you start.
  • Be intellectually curious: Always be learning. See opportunity everywhere and have a drive to know.
Culture and fit are integral to success and in an effort to achieve a better match both from a candidate's perspective and our organization, please take a minute, click on the link and take the really brief survey:
https://go.cultureindex.com/p/OdndgxtRf7hG
Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Roundstone Insurance we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Investment Management

SALARY

$46k-57k (estimate)

POST DATE

03/27/2024

EXPIRATION DATE

05/26/2024

WEBSITE

roundstoneinsurance.com

HEADQUARTERS

CHARLOTTE, NC

SIZE

50 - 100

FOUNDED

2003

TYPE

Private

CEO

JOHN HEFFERNAN

REVENUE

$10M - $50M

INDUSTRY

Investment Management

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If you are interested in becoming an IT Support Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Support Technician for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

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Earn an associate or bachelor's degree.

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Earn tech-related certifications.

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Practice to fix common computer problems.

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Step 3: View the best colleges and universities for IT Support Technician.

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