Overview:
The Bowling Manager is responsible for the sales, profits, staffing, image and operation of the bowling/karaoke department. S/he will be responsible for the administration of business goals in revenues, expense, profitability, and customer satisfaction and employee morale for these departments.

• Responsible for the sales and profit projections of the bowling/karaoke department.
• Meets or exceeds sales goals through the efficient execution of Company policies and procedures.
• Be consistently on the floor to provide personal sales support and troubleshoot the store.
• Directly supervises department supervisors to ensure they are in compliance with established store policies, procedures, and sales goals.
• Provides operational and customer service training for BO/KA employees at all levels.
• Holds weekly staff meetings with department supervisors to discuss and resolve any issues relating to operations, staffing, customer service, etc.
• Writes and/or updates operations manual for departments to include day-to-day procedures.
• Prepares and presents performance evaluations and counseling notices to direct reports.
• Knows and understands the department’s employees’ job responsibilities.
• Proactively supports any promotional activities within the store and contributes to an effective working environment.
• Assists the Marketing Department with ideas to help increase store traffic upon request.
• Conducts alcohol and age restriction control in accordance with company policies.
• Maintains confidential discussions of employees’ increases, promotions or transfers.
• Reports all irregular issues and problems to store management for a solution.
• Assist in ensuring that the facility is always clean and organized.
• Performs all shift duties as required by the General Manager.
• Additional Duties and Responsibilities to be performed when directed by the General Manager.
• Selects, coaches, and develops effective staff for Bowling, Karaoke, and Events Departments.
• Develops a diverse, high-performance team by coaching, counseling and mentoring.
• Reviews department timesheets for accuracy of hours and overtime.
• Assists with new hire orientation for store employees.
• Monitors departments’ staffing on a daily basis to ensure each department is adequately staffed.
• Prepares performance evaluations and counseling notices, as required, for direct reports.
• Audits refund and/or credits against itemized sales from the previous day.
• Audits cash drawers and transactions.
• Audits and tracks special events.
• Creates Daily Audit Report with sales information and auditing discoveries for store management.
• Researches problems discovered during audits.
• Follows Company guidelines for managing confidential information, customer satisfaction, and supervising store personnel.
• Ensures satisfactory maintenance, appearance, and condition of assigned facilities to comply with security, safety, and environmental codes and ordinances.
• Enforces compliance with all local, state, federal regulations and company policy pertaining to safety and loss prevention.
• Complies with all OSHA requirements.

• Contributes to improvement or more efficient and less expensive ways and means in-store processes.
• Assists in the research and development of resources that create timely and efficient store workflow.
• Performs special projects and other miscellaneous duties as assigned by Executive Management.
• Assists in the maintenance and/or update of store IIPP and OSHA records.
• Maintains high ethical standards in the workplace.
• Maintains good communication with general management, customer service associates and outside contacts.
• Complies and maintains confidentiality of all company policies and procedures.

• Some colleges preferred but not required; a minimum of 3 to 5 years of work experience in the bowling, entertainment or hospitality industry.
• Customer service experience in a similar or comparable work environment, strong verbal communication skills supported by a pleasant and positive attitude of “can do” success.
• Strong operational skills with a focus on great time management.
• Previous experience in retail/restaurant or customer service environment required, previous experience in management preferably of a bowling or game center highly desirable.
• Ability to lead by example.

• While performing the duties of this job, the employee regularly works in a bowling center/arcade environment where high levels of noise, dust, and activity can be expected.
• The noise level in the work environment is usually loud.

• While performing the duties of this job, the employee is regularly required to bend, stretch, twist, climb and have a high level of mobility/flexibility in small spaces.
• The employee is required to stand and walk for extended periods of time without breaks during busy times. 
• In addition, the employee will need to be able to use their hands/fingers to handle and feel and reach with hands and arms.
• Lifting and/or moving up to 100lbs with assistance is required.

• Paid Time Off (PTO)
• Health, Medical, Dental
• 401(K) with company matching

Job Summary