ROTI is Hiring a Catering & Guest Services Coordinator Near Chicago, IL
Title: Catering & Guest Services Coordinator Supervisor: Catering Ops and Guest Services Manager FLSA Status: Hourly, Part- Time, Non- Exempt The Essentials
Take catering phone orders and guest services, inquiries, feedback, and concerns.
Log all orders in salesforce or corresponding platform.
Enter delivery requests in Nash.
Create/Modify/Cancel orders in Toast.
Upsell and close sales as needed.
Create and send invoices.
Take payment via phone or give step by step instructions to a guest over the phone for entering payment on an invoice.
Manage multiple problems at once.
Provide memorable experiences for every guest who contacts us as well as resolve problems in a friendly, courteous, and timely manner.
All other duties as assigned.
The Requirements:
High school diploma or equivalent.
Prior experience in the food service or hospitality industry is required.
Someone who has a knack for service - VIBE is in our DNA!
Excellent verbal and written communication skills.
Organized and punctual.
Ability to work in a fast-paced environment.
Must have a positive attitude and ethics that support Roti's values and culture and be passionate about people development.
Must have excellent communication and delegation skills to ensure the plan is delivered to the team in a clear and timely way.
Possess strong organizational and administrative skills.
Previous restaurant management experience is preferred (experience with high quality food or fast casual is a plus).
The flexibility to be part of Roti events and marketing initiatives.
Ability to sit (7-8 hours / day)or stand for (7-8 hours / day).
Must be able to bend and reach overhead and possess dexterity for computer work in an office setting.
Must be able to squat, lift, and push up to 30 lbs.
The Perks:
Competitive compensation.
A positive work environment with an invested team.
We offer flexible PTO and sick time (waiting period may apply).
Medical, Dental, & Vision insurance (waiting period may apply). We also offer Flexible Spending /Dependent Care Accounts and Transit/ Parking benefits.
Employer- paid Short Long Term Disability and Life Insurance!
401(k) program
Delicious Roti Meals - complimentary during your shift and 20% off when visiting a restaurant with friends and family. Plus, 10% off catering!
A career path with Roti - opportunities for development and advancement as we grow!
Employee Discount Program (Tickets At Work).
To make spectacular food, we need spectacular people. People with upbeat attitudes, unstoppable drive, and a commitment to quality. That kind of person deserves more than just a job. They deserve to be part of the RoTeam. Roti Restaurants is an Equal Opportunity Employer and welcomes all qualified applicants. We participate in E-Verify.