Daily Duties:

• Take incoming commercial and residential customer calls
• Maintain the dispatch board / schedule and coordinate all commercial service and preventative maintenance work
• Dispatch Service Technicians
• Debrief Service Technicians after completion of each call
• Prepare service repair quotes for pending work
• Maintain the maintenance agreements
• Assist with ordering parts for special orders
• Forward list of parts used by technicians to warehouse for truck restock
• Maintain on call schedule, to include 1st on call and standby technician
• Maintain accurate customer history in database
• Ensure customers are invoiced timely
• Process call slips for work completed daily
• Check service time cards for accuracy
• Happy calls / customer surveys
• Provide service history to Commercial Service Agreement salesperson as needed for customer follow up and renewals
• Other duties as assigned

Required Qualifications:

• POSITIVE ATTITUDE
• Advanced customer service skills and excellent phone etiquette
• Strong ability to multi-task and work as a team in a fast paced environment
• Comfortable using multiple computer programs and proficient with Outlook
• Must be detail oriented and possess good organizational skills
• High School Diploma or equivalent
• Industry knowledge is recommended but not required
• Strong work ethic and desire to learn

Job Type: Full-time

Ability to Relocate:

• Charlotte, NC 28208: Relocate before starting work (Required)

Work Location: In person