CAREER SERVICES REPRESENTATIVE

Job Summary

The Career Services Representative (CSR) works under the direction of the Regional Career Service Manager or Regional Vice President of Career Services. They will support a group of schools within an assigned region and be responsible for job lead development, interview prep and scheduling, and graduate placement to support positive outcomes.

The CSR will manage and secure documents required, attendance, and various surveys to ensure compliance. They will work directly with students to maintain communication, identify qualified externship sites, provide coaching to support development, assist with online content and requirements, as well as job readiness and placement.

They will coordinate Junior/Senior meetings, and mock interviews as appropriate. They will need to initiate and execute sales and service calls to employers to establish and maintain partnerships to support extern and graduate placement. Travel to campuses or employer meetings will occur as market conditions require. They will interact with various virtual applications, like Ross Edge, Canvas and other content apps to engage students to promote a meaningful student experience, positive outcomes and operational compliance.

This position is great for Ross Education Graduates and former Ross Instructors/Employees.

Job Duties and Responsibilities

Job Development and Placement

• Generate new job leads to support multi-campus region
• Build professional relationships within the medical communities served
• Manage personal sales funnel
• Make sales/service calls via phone and/or in person as required
• Convert leads to interviews and job placements
• Identify and resolve employer issues
• Communicate openings to students via phone, by mail, or in person
• Follow-up on all referrals, interviews and placements
• Document activity as required and ensure integrity of data
• Establish market knowledge and properly represent Ross in the community
• Conduct 30/90-day graduate calls

Student Career Development

• Be proactive in developing and maintaining professional remote student relationships
• Initiate and maintain consistent communication with students to support externship and placement
• Manage student requirements/participation in Jr. Meetings, Mini-presentations & Externship Seminars
• Assist students with resume development and career preparation
• Develop working knowledge of students’ strengths and areas of opportunity and interest in order to market effectively for job opportunities
• Work with students on professional development (i.e. dress, attitude, communication, etc.)
• Demonstrate professional example for students to follow
• Coordinate and review student mock interviews
• Conduct one-on-one meetings with students/graduates as needed (virtual or in person as required)
• Maintain regular contact with unplaced graduates via weekly calls, appointments, etc.

Externship Assignment and Development

• Identify and develop qualified externship sites and Affiliation Agreements to support students
• Coordinate and confirm student externship assignments
• Collaborate with campus academic leadership to complete externship requirements (Site Approvals, Faculty Phone Checklists, etc.)
• Manage, secure and process documents required
• Manage participation and completion of virtual externship seminar
• Track and report Externship outcomes as directed

Administrative

• Manage distribution and compilation of various surveys and meet required metrics
• Assure accuracy of student records and compliance with ABHES requirements
• Manage applicable student records/data in LMS
• Assist with placement verification as needed

Expected Outcomes

• Achieve required minimum of 70% placement rate for each program
• Achieve required minimum of 40% Extern to Hire rate
• Meet established job development activity goals
• Improve On-time Completion YOY
• Achieve Employer and Student survey results of 90% or greater
• Compliance with ABHES requirements and successful internal reviews

Perform related work as required

Benefits

• Health, Dental & Vision Insurance
• Paid Time Off
• 401(k)
• Life Insurance
• Tuition Reimbursement
• Monthly Pay - Direct Deposit

Requirements

• Associates Degree from an institution accredited by an agency recognized by the U.S. Department of Education or the Council of Higher Education Accreditation (CHEA). Bachelor’s Degree preferred. The degree requirement may be waived by the EVP of Career Services.
  • Regional Career Services Representatives who were promoted to their role from within Ross and have a degree completion plan in place to meet the minimum requirement, will have the title Regional Career Services Representative, and will generally have up to 1.5 years to obtain their degree and meet the full requirements of the job. Every six months they will have a check-in with Human Resources and their Regional Career Services Manager or Regional Vice President of Career Services to confirm progress towards the degree completion. Failure to complete the degree in a timely and agreed upon schedule may lead to disciplinary action, up to and including termination of employment.
• 1-2 years of proven sales experience and demonstrated results from jobs like outplacement, workforce development, placement/recruiting, public relations, business development, event planning, advertising, marketing, pharma or other sales related positions. 5 years preferred.
• Schedule includes 3 days 8-4:30, 2 afternoons 11-8 Monday - Friday.
• Position is on campus - not remote.
• Experience making sales calls and developing relationships and contacts in the community
• Experience managing a personal sales funnel, territory or assigned accounts
• Education and work experience requirements may differ based on state and accrediting organizations’ standards
• References/Letters of Reference that substantiate achieved sales goals, preferred
• Experience in a post-secondary education setting, preferred
• Reference and background check required for employment
• Protection of student and/or employee privacy is expected in the handling of confidential and/or financial information
• Protection of the corporation and privacy of corporate proprietary and confidential information is expected
• Must have sufficient visual and auditory ability to operate computer equipment, use telephone, read materials, and office equipment
• Professional communication encompasses written, oral, visual and digital communication. Successful communication skills are required for working at Ross and involve the following: writing, reading, editing, speaking, listening, software applications, data entry and reporting, and Internet research.
• Ability to build rapport with students and staff
• Ability to work with different teams
• Ability to remain focused and adapt quickly in fast-paced work environment
• Ability to achieve goals; We work to make our students successful and we measure that in our individual and team accomplishments
• Strong attention to detail & accuracy, and commitment to quality
• Ability to organize your work and meet deadlines
• Demonstrate professionalism in manner, dress and conduct as a representative of Ross and a student mentor
• Adhere to Ross Code of Conduct and Professional Ethics

This position is on campus, not remote.

Equal Opportunity Employer