• Provides next-level guest service to internal and external guests. Demonstrates #AddLife culture in all interactions with guests and co-workers.
• Hires, motivates, trains, coaches, mentors, and directs staff to ensure that Team Members receive leadership, guidance and resources to accomplish established objectives.
• Responsible for creating and fostering an environment of support and motivation for Team Members.
• Establishes department standards, guidelines and objectives, and maintains other administrative processes such as budget and staffing to ensure proper planning and efficient operation of assigned areas.
• Maintains confidentiality of all privileged information in accordance with established procedures with company policy and state regulations.
• Positively affects interactions with guests and employees and has the resiliency to deal with difficult guests in all types of business conditions and the ability to work effectively and courteously with fellow employees.
• Manages the day to day operations of the Marketing Operations Department, which includes Promotions, marketing, VIP guest interactions, and community initiatives. .
• Responsible for recruiting, training and scheduling the Marketing Operations Department.
• Responsible for maintaining property inventory levels including , marketing supplies, on property signage, and receiving gift giveaway inventory.
• Builds, maintains and loads offers into promotional marketing kiosks.
• Prepares and operates any special events or promotions.
• Coordinates needs of property with regional support team, includes any advertising or operational issues.
• Prepares data for the department operating budgets and acts on budget variance items.
• Monitors the day-to-day activities of the department(s) as subject to established company policies.
• Reviews the work activities of subordinate employees to ensure that work is being performed within the standards established by management.
• Resolves problems that are within the position's scope of authority and recommends courses of action to resolve problems that are beyond the scope of authority to the director.
• Monitors the day-to-day activities of the department(s) as subject to established company policies.
• Keeps Player Services and other departments informed of relevant activities.
• Other duties as assigned.

Regulatory and Compliance Responsibilities: In addition to the other duties described herein, each Team Member has the following responsibilities related to compliance with laws and regulations.

• Attend required training sessions offered by the Company.
• Obtain and retain required license(s).
• Perform the duties described in compliance with local laws and regulations.
• Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
• Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member’s department.
• Have knowledge of the Property’s programs to address problem gaming.
• Report any acts of wrongdoing of which the Team Member may have knowledge.

Position Qualifications: Bachelor’s degree (B. A.); plus, two to four years related experience and/or training; other combinations of education and experience may be considered. Must be able to formulate and communicate ideas and to make independent decisions.

Certificates, Licenses, and Registrations: Virginia Racing Commission License

Supervisory Responsibilities: May manage subordinates who may supervise employees. Responsible for the overall direction, coordination, and evaluation of the unit(s).

A list of physical demands, equipment, & work environment demands can be reviewed in Human Resources. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.