Regency Senior Living is a Non-Mandate Company

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Position Summary:

DIRECTOR OF FIRST IMPRESSIONS! Welcome visitors and answer incoming calls in a warm, pleasant and professional manner. Maintain a clean and neat reception area, handle specific resident services, and seek administrative support as needed.

Primary Responsibilities:

Customer Service

• Possess and maintain knowledge of the residence, its benefits, services provided, the customers, and employees.
• Answer incoming calls, both internally and externally, in a warm, pleasant and professional manner.
• Respond to all calls following proper telephone etiquette and taking detailed messages when appropriate.
• Ensure that messages are relayed promptly to the intended person.
• Greet all visitors, residents, family members, and employees in a warm and helpful manner.
• Ensure that the reception areas are clean, neat and inviting.
• Offer refreshments to visitors and make them feel welcomed and comfortable.
• Coordinate appointments for residents requesting transportation or hairdressing services.
• Collect the residents’ mail and prepare it for distribution.
• Provide other assistance with resident services as requested by supervisor.

Administrative

• Receive and send packages for the Executive Director or other departments as requested by your supervisor.
• Assist the Community Consultants in handling inquiries as necessary.
• Assist the Community Consultants in preparing for new residents’ move-in as requested.
• Assemble residence brochure packets and mail as requested.
• Assist in coordinating transportation schedule for appointments as well as activities and outings.
• Distribute mail to the Executive Director and other departments daily.
• Assist the executive director and/ or other departments with additional administrative duties as assigned.

To fulfill job requirements, employee must be able to perform key physical task for extended periods of time. When supporting, lifting or transferring residents, proper body mechanics and safety measures as prescribed by the residence must be used.

In a typical eight- hour day, employee will:

• Stand/walk up to two hours a day
• Sit up to eight hours a day
• Frequently support up to 30 pounds
• Frequently lift/carry up to 50 pounds
• Frequently kneel, bend, and reach
• Secure proper assistance for transferring and lifting of residents as needed