Head Cashier
Roseville Ace Hardware 108A Harding Blvd. Roseville, CA 95678
Independently owned and operated since 1965! Throughout the years Roseville Ace Hardware has become a household name associated with high quality products and excellent customer service. We are proud of this reputation and attribute much of it to the friendly and knowledgeable service of our employees.
General Summary
The primary responsibilities of the Head Cashier position are to maintain helpful customer service, assist in daily operations at the cash-wrap area, maximize sales and productivity on the sales floor, and resolve situations to the satisfaction of the customer.
Major Responsibilities
The major responsibilities for this position include:
Ensure each customer receives outstanding service which follows the S.A.L.E.S process and by mystery shop standards
Greet customers as they enter the store
Troubleshoot point of sale problems
Effectively train and direct the activities of cashier assigned to the front end and set the standard for customer service
Ensure that associates assigned to the front-end consistently follow all policies and procedures including established safety procedures; communicates issues to management
Perform cash pulls, make change orders and deposits in accordance with established policies
Ensure that merchandise displays in the front-end area re clean, organized and well-stocked
Ensure return merchandise is restocked to the correct product location on the sales floor, all damaged and defective merchandise is properly labeled
Answer phone calls
Able to tactfully and pleasantly deal with customers
Maintain awareness of all promotions and advertisements
Perform register sales transaction quickly and accurately in accordance with established cash control procedures and customer service guidelines
Perform other tasks as assigned from time to time by store management
Solicit customers to open an Ace Rewards card
Issuing receipts, refunds, credits or change due to customers
Sunshine chair : ) staff acknowledgement
Minimum Requirements
The minimum requirements for this position include the following:
Education/Training: High School degree, some college preferred
Prior experience managing associates and handling cash, preferably in a retail environment
A commitment to service, excellence and customer satisfaction
Skills/Knowledge: Ability to take leadership role in training and coaching team members on skills needed to positively impact sales
Ability to communicate with associates and customers
Demonstrate strong attention to detail
Maintain composure while supervising multiple tasks and handling customer complaints
Solid team player with excellent interpersonal skills with a strong willingness to learn
Knowledge of retail computer systems, electronic cash registers, MS Word, and Excel a plus
Ability and willingness to work flexible hours including evenings, weekends and holidays to meet the needs of the business
Physical Requirements
The minimum physical requirements for this position include:
Ability to stand for an extended period of time
Move and handle boxes of merchandise and fixtures occasionally throughout the store, which entails lifting and perform all functions as set forth
Job responsibilities may change based on the needs of the business.
Job Type: Full-time with benefits
Notice to Applicant about this Employer: You are applying for a job with an independently owned cooperative member of Ace Hardware Corporation, who operates this Ace Hardware store, not Ace Hardware Corporation. The independent store owner alone is responsible for and independently makes all decisions concerning employment related matters, including hiring, firing, discipline, supervision, staffing and scheduling. Ace Hardware Corporation will not receive a copy of any applications submitted for this position, and will have no control over interviews and/or hiring decisions, does not control and is not responsible for the employment policies and practices of the independent store owner. If hired, the independent store owner will be your only employer. Ace Hardware Corporation is not the employer for this position. The Ace Hardware trademarks, logos and designs are owned by Ace Hardware Corporation and used by independent store owners under a license from Ace Hardware Corporation.
Valid Driver's License