Overview. Rosen's Diversified, Inc. has an opportunity for our new. Service Desk Support Technician II. to join the rapidly growing Information Technology team in Green Bay, WI. . As a. Service Desk Support Technician II. you will. Serve as the primary point of contact for IT by responding to telephone calls, email, and personnel requests for technical support. Be responsible for reviewing service desk ticket queues, documenting support, diagnost...