The estimate displayed represents the typical salary range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. The typical candidate is hired below midpoint of the range.

**This position is Hybrid and is based out of the Denver market. Applicants must reside in the Denver area to be considered.

Are you looking for a work environment where diversity and inclusion thrive? Submit your application for our Market Provider Engagement Director opening with Parallon today and find out what it truly means to be a part of the HCA Healthcare team.

Benefits

Parallon, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder and pet care, home and auto repair, event planning and more
• Consumer discounts through Abenity and Consumer Discounts
• Retirement readiness, rollover assistance services and preferred banking partnerships
• Education assistance (tuition, student loan, certification support, dependent scholarships)
• Colleague recognition program
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

We are seeking a Market Provider Engagement Director for our team to ensure that we continue to provide all patients with high quality, efficient care. Did you get into our industry for these reasons? We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. We want you to apply!

Job Summary and Qualifications

Directs and coordinates client and customer service activities in conjunction with Operations, Strategic Account Executives, IT and other functional areas ensuring internal and external customer satisfaction primarily related to scheduling, authorization and pre-registration operational functions. Coordinates, manages and facilitates tasks and projects as defined by internal and external clients. These objectives are achieved by performing the following duties personally or through subordinate employees.

What you will do in this role:

• Plan and implement new and current customer initiatives related to scheduling, authorization and pre-registration operational functions. Establish department policies and procedures to ensure efficient and effective ongoing client services operations and support mainly focused on enhanced scheduling, authorization and pre-registration services
• Act as central point of contact and client services liaison for the Client Services department and its related activities and areas of support. Ensure effective communication occurs within Parallon and between Parallon and customers/clients.
• Oversee the establishment of necessary performance reporting for clients and customers.
• Make certain that Key Performance Indicators (KPI’s), are established, maintained and reported upon as required. Identify performance trends, risks associated with future business in the market and opportunities for expanded services.
• Advocate for the client. This includes coordinating scheduled communication with client contacts, maintaining and reviewing Pulse or other tools used to record client communications and contacts.
• Manage internal and external communications related to patient account level items and concerns. Coordinate resolution of these items in a timely manner, recording what occurred and how it was resolved.
• Manage difficult or emotional customer situations. Respond promptly to customer needs. Solicit customer feedback to improve service. Respond to requests for service and assistance. This may require extracting, synthesizing, and analyzing system data.
• Analyze and resolve escalated customer and/or technical issues/problems in a timely and effective manner. May act as an individual contributor or knowledge expert for the more complex or difficult issues/problems.
• Exercise judgment and act appropriately within defined regulations, client requirements, policies and procedures for properly handling issues/problems.
• Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Establish and maintain constructive working relationships with coworkers, supervisors, managers and executives, as well as external clients and other external business contacts.
• Adheres to and supports organizational IT&S standards, policies, and procedures.
• Adheres to Code of Conduct.
• Performs other duties as assigned.

What qualifications you will need:

• Bachelor’s Degree in Business or related field preferred.
• Equivalent work experience may substitute education requirements.
• Prior pharmaceutical sales rep OR physician liaison experience HIGHLY preferred
• Minimum three years’ experience in related area with two of these years being healthcare management experience OR completion of the Parallon Manager Trainee Program.

Parallon providesprovides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Across HCA Healthcare’s more than 2,000 sites of care, our nurses and colleagues have a positive impact on patients, communities and healthcare.
Together, we uplift and elevate our purpose to give people a healthier tomorrow."- Jane Englebright, PhD, RN CENP, FAAN
Senior Vice President and Chief Nursing Executive

If you find this opportunity compelling, we encourage you to apply for our Market Provider Engagement Director opening. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team.We are interviewing apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.