• Only those lawfully authorized to work in the designated country associated with the position will be considered.
• Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.

Role and Responsibilities :

• First contact for receiving phone calls and emails for parts order questions, quotes, and orders.
• Responsible for responding to questions from customers or individuals on how a product operates or directing them to the person who can assist.
• Monitors, expedites, and follows up on order changes, specialty, and delayed shipment items.
• Processes credit requests as necessary and applicable, ensuring proper documentation and processes have been followed.
• Utilize Hussmann’s Parts Oracle System to capture customer information, generate proposals, and monitor order processing.
• Communicate issues related to product delivery with the customers to ensure accurate and acceptable transaction completion.
• Work with the Parts Warehouse to monitor the process of orders for shipment.
• Assist in maintaining the integrity of customer and transaction data.
• Assist in maintaining the integrity of information for the Warranty Parts Ordering and Tracking Systems.
• Must be able to work in a fast-paced environment managing multiple projects and able to flex to the business need based upon additional assignments.
• Make outbound calls to convert open quotes to orders.
• Utilize internal resources to identify customer parts requests.

Qualifications and Education Requirements :

• High School Diploma required.
• Bachelor’s Degree Preferred
• 4 years of Customer Service Experience
• Work effectively in a diverse team and fast-paced environment.
• Ability to successfully manage multiple, competing priorities / tasks in a fast-paced work environment with high attention to detail.
• Strong communication skills, verbal and written, required.
• Intermediate to advanced proficiency in Microsoft Office Suite.
• Strong organizational, and time management skills.
• Able to meet short- and long-term deadlines.
• Bi-lingual English / Spanish is a plus.
• Must be flexible to work outside normal working hours and weekends as required.
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