• Only those lawfully authorized to work in the designated country associated with the position will be considered.
• Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.

Work Model : On-Site

Hours : Part Time 24 hours a week, three 8 hour days

• Looking for someone with Production experience, good customer service skills, detail oriented, mail experience.
• Will be working in the Mail and production area traveling between Grand Rapids and Kalamazoo as an Area Customer Service Coordinator
• We ask that the employee can lift 50 lbs. there is some walking.
• An integral member of the service team by supporting the daily operations for all contracted services at customer accounts within a geographical area
• Assists management with process improvement, procedural testing and validation and ensuring field compliance with operational best practices.
• Support the Field Implementation Managers with the implementation of new customer accounts and service expansions.
• Assists with onboarding new team members and cross training peers
• Assists with the development of Site Procedure Guides and sharing best practices throughout geographical area.
• Routinely inspects Site Procedures Guide for accuracy and compliance
• Knowledgeable of all contracted services within assigned customer accounts
• Performs daily visual inspection of site services and Ricoh and customer compliancy to safety.
• Provide feedback on site experience via survey tool or any other forms to help improve the customer experience, internal and external.
• May require standing in for absences or vacations of the onsite resources, that may also include site management.
• Provides, executes, and supports all aspects of services, which entails traveling to and from various accounts.
• Creates and maintains a customer-focused environment
• Responsible for customer satisfaction by engaging end-user feedback.
• Responsible for escalating customer issue to ESM / AOM and support the resolution to completion.
• Communicates effectively and responds quickly to customer and end user communication
• Collects data and is knowledgeable of the tools and methods used for the completion of the
• Monthly Operations Review as directed
• Performs other duties as assigned

Requirements :

• Requires high school diploma plus 12 months of related work experience. Post High School education encouraged and preferred
• Could be required to move locations in one day should the business require it. Also, ability to cover accounts between 40-50 miles
• May require valid, violation-free driver’s license along with reliable transportation and minimum levels of auto insurance coverage per client policy.
• Requires intermediate skill level on most common software applications including file folder management and navigating to network production folders.
• Must maintain and accurately submit monthly expenses in a timely manner following proper coding requirements.

Dress Code :

Business Casual

Additional Information :

• The worksites are Meijer and Kalamazoo court house.
• The employee will travel between two sites.
• Kalamazoo has parking, employee will have to pay, client we will reimburse.
16 hours ago