Our customer service team is a pillar of the entire organization’s effort to increase our customer’s satisfaction. We are looking for an outgoing and well-spoken Customer Service Representative to receive & make calls to assist customers with booking their appointment in the CRM and promoting the brand’s services through having a general understanding of plumbing & drain services job types.

We offer flexible scheduling including some weekend coverage. Call Center hours are 6 am-10 pm Monday through Sunday. We are currently seeking Call Center Representatives for our 1:30-10pm shift.

• Overtime opportunities are available and may be required during peak times

• Weekends shifts available

Pay Range: $18.00 - $19.00 Hourly

Essential duties & responsibilities:

• Answer inbound customer calls in a fast-paced environment

• Empathize & understand customer’s urgent plumbing problems

• Book the customer’s appointment in CRM

• Answer customer questions and provide basic services information

• Make outbound calls to schedule service calls

• Sell and renew memberships

• Follow scripting to provide a consistent experience for clients

• Cross-promote various trade services to customers

• Communicate with customers via chat or email

• Complete any responsibilities assigned by the manager

Skills you bring for success:

• High School Diploma or Equivalent (Required)

• Bilingual - Spanish & English (Required)

• 2-year degree a plus

• 2 years of call center, customer service, sales, or appointment setting

• Previous experience in HVAC, plumbing, electrical services, or construction a plus

• Excellent communication skills, both verbal and written

• Ability to multitask in a fast-paced environment

• Exceptional customer service and phone skills

• Strong attention to detail with problem-solving capabilities

• Strong listening and sales skills

• Ability to achieve the target goal

• Proficiency in Microsoft Office and CRM software

• Proficient at typing & comfortable with computers

What you will get if you join us:

• 401(k) with match

• Medical, Dental, and Vision plans

• Life Insurance Policy Free to Employees

• Short- and Long-Term Disability plans

• Paid time off holidays

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.

Job Type: Full-time

Pay: $18.00 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Application Question(s):

• Are you willing to submit to a company sponsored background check and drug screen, according to local laws and regulations?

Experience:

• call center or sales: 2 years (Preferred)

Work Location: In person