Overview

If you're a UX Manager who is passionate about creating exceptional digital experiences and leading a talented UX design team to success, we'd love to hear from you! Discover a career designed to be different.

Room & Board is seeking a talented and innovative UX Manager to spearhead the design and delivery of beautifully functional digital experiences across multiple platforms including mobile and web. In this newly created role on our Web Experience design team, you'll report to the Director of Web & Email Strategy and play a pivotal role in inspiring and leading a team of (4) designers to create solutions that not only align with our design system and brand aesthetic, but also delight our customers and drive efficiencies in the work of our staff members.

Location*:

4600 Olson Memorial Highway

Golden Valley, MN 55422

*Please note: Hybrid role with a minimum of 3 days in the office, including some flexibility to support the team and/or business needs.

In the UX Manager role, you will share your talents in the following ways:

• Lead the UX design team on a day-to-day basis, developing, inspiring, and coaching the team in user experience, interaction design, and visual design growth, while guiding them to create beautiful, simple, usable, and accessible solutions within our technical capabilities and infrastructure, and pushing for innovation where it makes sense
• Work with leadership to forecast, plan and prioritize UX resourcing across our digital portfolio, matching colleague skills and interests with project opportunities
• Set expectations with project teams and prioritize activities; ensure stakeholders are informed and engaged across projects
• Foster a culture of ongoing user research and testing, operationalizing the work done to date and encouraging a responsibility to “test early, test often” across the team
• Lead cross-functional service design visioning sessions to identify experience and process gaps and bring forward prioritized recommendations to address through projects
• Build and maintain a healthy UX culture within the team and promote engagement with the UX team across the organization
• Stay informed of the latest developments in online retail, customer behavior and advancements in technology, sharing that knowledge and perspective with the team and your peers
• Manage tool identification, periodic reevaluation, licensing and renewal

The qualifications and experiences you bring as a UX Manager:

• 8 or more years of progressive experience in the UX field, showcasing growth and development over time; minimum 3 years in team management.

• Expert practitioner of a user-centered design process with previous leadership experience

• Educational/training background in UX design, interaction design, human-computer interaction, or another UX-adjacent field strongly preferred

• A track record of bringing a systems-thinking approach to digital experiences, including auditing and building pattern libraries and digital design systems, in partnership with designers, developers and product owners

• Ability to mentor and provide creative leadership, set and maintain high creative standards, and bring innovation to the business

• Familiarity with web accessibility principles and the knowledge and desire to ensure the experiences the team creates are accessible to all customers

• Ability to motivate and work within a collaborative team environment with the flexibility to adapt to emerging priorities and handle unexpected challenges effectively

• A curious learner who remains current with industry advancements and changes, adept at asking the right question at the right time, and helps others understand the importance of doing so

• Previous experience running cross-functional service design sessions preferred

• Strong written and verbal communication skills, including proficiency in presentations and facilitating meetings, with an inclusive and adaptable approach to guiding conversations

• Experience working within an Agile environment using Atlassian JIRA strongly desired

• Exemplify our Staff Member Attributes: Authentic, Collaborative, Curious, Inclusive & Work Ethic

• Permanent authorization to work in the United States without corporate sponsorships

How your success will be measured as a UX Manager:

• Trusted Partner: You are viewed as a trusted partner by your peers, team, and cross-functional partners alike
• Collaborator: You work collaboratively with other teams to deliver on prioritized projects
• Operational Impact: Your contributions drive positive change within the UX design team, fostering enhanced collaboration and operational efficiency
• Customer-Centric Solutions: The collective work of the team creates delightful experiences for customers that positively impact sales and increases staff efficiencies in their work, saving time and expenses across customer engagements

What you’ll find working here as a UX Manager:

• Salary: $130,000.00 / yr. and above - based on demonstrated qualifications and experience
• Benefits that focus on holistic well-being. The whole person matters, not just the one who shows up for work. That’s why we invest in holistic well-being that supports and encourages you to live a full life. Besides a competitive paycheck, we offer several awesome perks to help you thrive in every aspect of life. Picture this: three weeks of paid vacation, a generous 401(k) match, profit-sharing, and a whole bunch of cool extras. We're talking about benefits that cover you from head to toe – physically, emotionally, and financially. To view all benefits offered by Room & Board, please visit: https://www.roomandboard.com/careers/benefits-wellbeing.ftl
• Meaningful work. We create a meaningful work experience by empowering everyone to contribute, taking pride in everything we do, and making the world sustainable, inclusive and beautiful. To learn more about our company and culture, please visit: https://www.roomandboard.com/careers/get-to-know-us
• A culture of respect. We sustain a culture of respect by relying on our shared values, building supportive and kind teams, and ensuring all voices are heard and celebrated. To learn more, please visit https://www.roomandboard.com/careers/get-to-know-us/culture-of-respect

Application Deadline: The position will remain open until filled; there is no specified deadline.

Room & Board is an equal employment opportunity employer. Our policy is not to unlawfully discriminate against any applicant or staff member on the basis of age, race, color, sex, sexual orientation, gender identity or expression, religion, national origin, disability, or any other consideration made unlawful by applicable federal, state, or local laws. We also prohibit harassment of applicants and staff members based on any protected category, characteristic or status. It is also our policy to comply with all applicable state, federal and local laws respecting consideration of unemployment status in making hiring decisions.

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