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Role: Guest Services Associate
Reports to: Interim Family Services Director
Job Status: Part-time Nonexempt with daytime, evening and weekend hours available
Our Mission and What Drives Us: Ronald McDonald House Charities® of Eastern North Carolina (RMHC ENC) has been a beacon of hope for families, amid uncertainty since 1987. RMHC ENC provides a temporary home, support and access to medical care for families who are receiving treatment from area medical facilities. Our two Houses in Greenville, located on Moye Blvd and inside Maynard Children’s Hospital at ECU Health, offer physical comforts and emotional support designed to promote the well-being of the whole family. We offer our families the comforts of home, including a private bedroom and bathroom, meals, laundry, and common spaces so they can stay close to their hospitalized child. Visit www.rmhcenc.org for more info about our Mission.
A culture lead by our core values: HEARTS is our guiding light for our culture, our decision making and how we hire and build the best team. We lead with compassion and Heart. We strive for Excellence in everything we do. We are Authentic and provide an open, honest environment for our staff and families. We treat everyone with Respect. We accomplish our mission Together as a unified team. We have passion to Service our families and communities.
General Job Description: RMHC ENC leads with compassion as we provide a clean, well-maintained, and friendly environment for all guest families who benefit from our services. The Guest Services Associate (Associate) is a key part of the Operations Team and is responsible for the regular operational needs at the Moye and Hospital House Programs. Associate responsibilities include all guest family duties, including check-in and check-out processes, and family needs throughout their stay. Associate works closely with the Hospital Social Worker Team to ensure that the guest family referral process is followed correctly and that any issues and concerns during the guest family stay is addressed in a timely manner.
This is a part-time nonexempt role with scheduled hours approximately 16-24 per week, including weekend and holiday shifts. Associate needs to have some level of flexibility to participate in occasional Team trainings and Operations Team meetings, and is also part of the on-call rotation team for emergency family and facilities issues.
Specific Duties: Leads with compassion and supports guest families during their stay while following and enforcing guest family policies and procedures Performs all guest family check-in procedures, including the referral process, check-in and check-out processes, using Family Registry software for all reporting purposes 5/10/2024 Remain on premise at all times during shift to welcome guest families and address any issues or questions that arise Respond to any facilities-related needs timely, following emergency procedure protocol when urgent situations arise Perform periodic room inspections and document follow-up needs Perform light housekeeping and maintenance duties, including organizing supplies, straightening spaces, and bringing linens to guest rooms Managing volunteers, including assigning tasks and support during their shift Accepting financial and in-kind donations, including sorting, documenting, and balancing receipt books at the beginning of each shift
Skill Requirements: Passion for the RMHC ENC Mission and the ability to be fair and unbiased, while leading with compassion A minimum of high school degree or equivalent and/or proven performance in a service-based job Excellent organization and planning skills Computer proficiency with Microsoft Office software Excellent time management skills with the ability to organize and manage multiple priorities and projects Punctual and dependable, balancing time between guest family interaction, reporting needs, and other job duties Excellent written and verbal communication skills The ability to function responsibly, possess excellent decision-making skills, and make sound judgements Ability to act in a professional manner while supporting the needs of guest families, staff, volunteers and visitors Ability to maintain guest family confidentiality
Physical Requirements: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. These requirements represent minimum levels in order to perform the job on a satisfactory basis. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee will be expected to climb ladders up to 6ft, as needed. Able to lift and move objects weighing 30 lbs. Perform minor maintenance repairs as needed should an emergency occur during the shift. While performing the duties of this job, the employee is required to regularly walk, climb stairs, reach with arms and hands, squat down to reach certain areas and possess good vision including close, distance, peripheral and depth perception.
Compensation: Compensation is $12.00 - $15 per hour, based on experience
Job Type: Part-time
Pay: $12.00 - $15.00 per hour
Shift:
Ability to Commute:
Work Location: In person
Part Time
Social & Legal Services
$29k-38k (estimate)
05/12/2024
09/28/2024
rmhenc.org
GREENVILLE, NC
25 - 50
1987
Private
PHYLLIS FLYE
<$5M
Social & Legal Services
The job skills required for Guest Service Associate include Guest Service, Housekeeping, Microsoft Office, Laundry, Confidentiality, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Service Associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Service Associate. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest Service Associate positions, which can be used as a reference in future career path planning. As a Guest Service Associate, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Service Associate. You can explore the career advancement for a Guest Service Associate below and select your interested title to get hiring information.
If you are interested in becoming a Guest Service Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Service Associate job description and responsibilities
Monitor all check-in of guests and process all complaints and requests
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Service Associate jobs
Guest Services Associate falls under the broader career category of Hotel, Motel, and Resort Desk Clerks.
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The best guest service representatives will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.
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A good guest services employee greets every guest with a smile and kind word.
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Because a guest service associate has to multitask and serve many guests at once, a good employee must keep calm under pressure.
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The best guest service professionals have a deep knowledge of how their companies’ products work.
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Step 3: View the best colleges and universities for Guest Service Associate.