Description

Job Type

Part-time

Description:

Reports to: Family Services Manager 

Classification: Part-Time, Non-Exempt 

Schedule:  Nights and weekends on a consistent weekly basis. 

Available Shifts: 

 - Weeknights, 6pm – 10pm. 

- Weekends, 9am – 3pm, 1pm – 9pm, 3pm – 9pm

Starting Salary:  $15/hour

Organization Mission Statement

Ronald McDonald House Charities of the Triangle provides a “home-away-from-home” and a community of support for the families of seriously ill and injured children. 

Purpose of the Job

The primary responsibility of the Family Services Specialist is to create and maintain a safe, home-like environment for our guest families. Principal duties include assisting with overall house operations and family services, providing direction and support for volunteers, and handling family admissions. Family admissions primarily entails contacting families, assigning rooms, preparing for family arrival, and checking families in and out of the House. 

Essential Duties and Responsibilities:

1. Support the mission of Ronald McDonald House Charities of the Triangle and work in accordance with the Commitment to Excellence. 

2. Cultivate an atmosphere of healing and safety for all guests by providing prompt and respectful family service, maintaining facilities in a clean and working order, offering a listening ear as needed, and issuing reminders of appropriate guest behavior when necessary. 

3. Responsible for the understanding and implementation of Family Services policies & procedures, including check-ins, check-outs, and all emergency plans. 

4. Cover and provide support at the front desk, including welcoming visitors, answering the phone, and assisting guest families.

5. Maintain careful records in the Guest Database and complete all necessary documentation accurately and efficiently, according to House procedures.

Offer support to volunteers, including answering questions as needed. 

6. Greet and thank donors, receive donations, and ensure that donations are stored and documented in the appropriate places. 

Other Duties & Responsibilities

1. Commitment to working as part of a team.

2. Demonstrate respect for colleagues, guests, volunteers, and donors.

3. Assist with other tasks and projects as assigned, including providing support to teams other than Operations when asked.

4. Provide holiday and inclement weather coverage in cooperation with the entire Operations team.

Requirements

Knowledge, Skills and General Competencies

1. Understanding of and passion for the RMHC mission. 

2. Strong written and verbal communication skills, attention to detail, and computer competency.

3. Ability to work with people from all backgrounds and with varying skill sets.

4. Resourceful and well-organized with good reasoning skills and sound judgment.

5. Ability to work both independently and in a team and multi-task effectively.

6. Commitment to equity, inclusion, and belonging.

7. Must be mobile and able to quickly move around the House to deal with family and facilities issues as they arise.

8. Must have close visual acuity to perform activities such as data entry, viewing a computer terminal, and ability to determine accuracy and thoroughness of work assigned.

Education and Professional Experience

· H.S. diploma and one year related work experience required.

· Strong computers skills, particularly in Microsoft Office and database programs

· Valid Driver’s License 

· Spanish speaking ability is a plus.