Relief Manager - Ronald McDonald House
Summary

The Family Room Coordinator is responsible for training, scheduling, coordinating, and recognizing area volunteers for Family Room assignments. In addition, this person is responsible for collecting, entering, and reporting data. The Family Room Coordinator acts as a liaison with volunteers, RMHC staff, and hospital personnel.

Our Core Values:

COMMUNITY: We actively engage in our shared purpose of serving families by providing support and encouragement to all members of our RMHC community.

UNITY: We strive to be inclusive of all perspectives based on our diverse experiences and humbly contribute to the cohesive effort to reach our goals.

KINDNESS: We practice kindness by being generous, considerate and showing concern, always treating others with dignity.

EXCELLENCE: Through integrity and accountability, we pursue innovative ways to serve our employees, families, and RMHC supporters.

Reports to: Programs Manager

Job Qualifications

• Must have a high school diploma or equivalent
• College level education or work experience in a related field desirable
• Bilingual skills desirable
• Must be 21 or older with an excellent driving record
• Leadership & supervisory skills

Competencies

• Administrative and organizational excellence
• Excellent communication skills in all mediums
• Professional and personable demeanor
• Interpersonal and team skills
• Computer competence
• Flexible and adaptable
• Self starter

Expectations

• Participate in staff meetings and communicate relevant information.
• Work as a team member with all staff at RMHCSW, treating fellow staff members with respect and sensitivity to the requirements of their jobs.
• Exhibit passion for the RMHC mission.
• Work with families of critically ill children in a compassionate and optimistic manner.
• Respect diverse cultures and work and interact with all types of people.
• Execute other responsibilities as requested.
• Provide assistance at the Family Room in Covenant Children’s Hospital as needed.

Requirements

• Clean and maintain Family Rooms.
• Inventory and replenish office and food supplies.
• Greet and direct volunteers, donors, and families.
• Assist the Programs Manager with outreach of services provided.
• Accept and process all volunteer applications. (Conduct background checks.)
• Recruit, train, schedule, and retain volunteers
• Collect, enter, and report data (volunteers and family statistics.)
• Host events in the Family Room to increase family engagement.
• Maintain regular communication with our hospital partners.
• Oversee the Cart with a Heart program.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; and taste or smell. The employee may occasionally lift or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Position Type/Expected Hours of Work/Salary

This is a part-time position. Hours of duty will be Monday - Friday from 1:00 pm to 6:00 pm. These may vary on occasion to meet the needs of donors, guests, and volunteers, but not on a regular basis. Salary is competitive and negotiable.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Type: Part-time

Pay: $12.50 per hour

Expected hours: 25 per week

Benefits:

• 401(k)
• Paid time off

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Education:

• High school or equivalent (Required)

Language:

• Spanish (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person