Roman Empire Living Skills, Inc. Provides services to individuals with developmental disabilities throughout California.

We are seeking an Intake Specialist that will meet/communicate with new or prospective clients, asks a series of questions for the purpose of compiling data, and then uses this data to determine the best next course of action for that client. The Intake Specialist will communicate with the Assessment Writer to ensure the assessment is completed. The Intake Specialist will communicate with the Program Scheduler and Quality Assurance Specialist once the intake process is completed to ensure they receive appropriate services.

Essential Duties and Responsibilities of an Intake Specialist

• Processes paperwork for new clients efficiently and in accordance with protocols.
• Obtains pertinent information from new clients by asking them to complete surveys or interviews courteously and professionally.
• Answers and screens inquiry calls and emails from prospective clients.
• Ensures that all intake forms are properly signed and filed.
• Communicates with other team members constructively in order to reduce conflict and enhance the resolution of issues.
• Respects client or patient dignity and confidentiality.
• Adheres to the facility dress code and appear professional at all times.

Required Knowledge, Skills and Abilities

• Demonstrates the ability to use standard office equipment such as telephones, computers, copiers, fax machines and others.
• Displays the ability to communicate with others effectively, listen closely and convey points clearly.
• Shows proficiency with computer programs which may include Microsoft Word, Excel, PowerPoint, Outlook and others.
• Demonstrates excellent customer service skills and the ability to calm patients or clients who may be distraught.
• Shows the ability to calm frustrated clients quickly and make decisions based upon anticipated outcomes.
• Possesses the ability to adjust to constantly changing workloads.

Education and Experience

• Master's degree, in education, special education, behavioral science or a similar field.
• Two years of experience within the field is required.
• DL, current TB, auto insurance, First Aid/CPR, SSC, Passport or Birth Certificate
• Background Clearance

Work Remotely

• No

Job Type: Full-time

Pay: $20.00 - $30.00 per hour

Benefits:

• 401(k)
• Health insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Master's (Preferred)

Experience:

• Intake: 2 years (Preferred)

Language:

• Spanish (Required)

License/Certification:

• Driver's License (Preferred)

Ability to Relocate:

• Goodyear, AZ 85395: Relocate before starting work (Required)

Work Location: In person