About ROLLER

ROLLER is not your average software-as-a-service company. With a global presence in over 30 countries, we're here to bring some excitement to the leisure and attractions industry and make a difference! Our mission is to help businesses operate smoothly and create fun and memorable guest experiences by providing seamless ticketing, point-of-sale, self-serve kiosks, memberships and digital waiver processes.

But here's the best part: our team. We're a group of 120 highly passionate, enthusiastic, and down-to-earth professionals located all around the world who are all working together to build something truly remarkable. We're aiming high and believe that the possibilities are endless. As we continue to grow globally, we're excited to write our success story and have fun along the way.

We genuinely love what we do, and we're looking for like-minded people to join us on this amazing journey. If you're ready to be part of a dynamic team and make a real impact, come aboard, and let's create some unforgettable experiences together at ROLLER!

About the Role

We are seeking an IT Officer to work from our Austin Office to support the growing number of staff and technology products in use across the business. You will be responsible for maintaining our ICT systems in accordance with our company policies across all employees.

You'll be working within the team of engineers that have architected and built a world leading SaaS platform, with the right candidate having exposure to AWS cloud and Azure DevOps architecture and technology.

Please note: Whilst this is a hybrid role, you will be required to be physically present in our Austin office at least a couple of times a week.

What You'll Do

• First point of contact for all ROLLER employees to resolve issues with their ICT systems
• Mitigate all issues within a timely manner to issues raised in our Service Desk
• Maintain and service relevant equipment used by employees
• Assist with any technical difficulties that may arise from ICT systems
• Organise new hardware and software for hires
• Track and maintain the asset register for all hardware and software
• Setup and maintain software subscriptions
• Perform other duties as directed by your line manager

About You

We are on the lookout for someone who is passionate about technology, has a knack for logical thinking and troubleshooting. You'll bring your knowledge of Windows Server, Active Directory and Firewalls as well as an understanding of networking and mobile devices.

• At least 3 years of experience in a similar role
• Certifications related to Public Cloud providers especially AWS
• Building and maintaining CICD platforms
• Knowledge of Windows Server/Client environment ie. Active Directory, GP, Firewalls
• Understanding of networking infrastructure, mobile devices and MDM tools
• Knowledge of ITIL ICT Support Framework
• Experience working on a globally scalable SaaS platform
• Experience providing 24/7 support duties as a subject matter expert
• Strong problem-solving skills
• Must be able to multitask and prioritise your workload, in an agile working environment
• Excellent verbal and written communication skills and ability to liaise with stakeholders
• High attention to detail
• Ability to work autonomously and as part of a team

Perks!

• You'll get to work on a category-leading product that customers love in a fun, high-growth industry! Check our Capterra and G2 reviews.
• 4 ROLLER Recharge days per year (that is 4 additional days of leave that we all take off together as a team to rest and recuperate)
• Free Medical Insurance
• 401(k) Plan
• Engage in our 'Vibe Tribe' - led by our team members; you can contribute to company-wide initiatives directly. Regular events and social activities, fundraising & cause-related campaigns...you name it. We're willing to make it happen!
• Team Member Assistance Program to proactively support our team's health and wellbeing - access to coaching, education modules, weekly webinars, and more.
• 16 weeks paid Parental Leave for primary carers and 4 weeks paid Parental Leave for secondary carers.
• Work with a driven, fun, and switched-on team that likes to raise the bar in all we do!
• Individual learning & development budget plus genuine career growth opportunities as we continue to expand!

What You Can Expect

1. Initial call with our Talent Acquisition Manager
   You'll have an initial call with our Talent Acquisition Manager to chat through some of your experience to date, salary expectations and you can check off any initial questions you might have.
2. Interview with the Chief Information Officer (CIO)
   You'll get to meet with the CIO to learn more about the role & ROLLER whilst also talking through your experience in more detail.
3. Loop Interviews
   This is where you will get to meet our wider ROLLER team to do a 'vibe check' on us to make sure our culture & vibe meet what you are looking for!
4. Offer
   If all lights are green and the fit feel right, we'll conduct reference checks and you'll receive an offer to join!