POSITION SUMMARY:

The House person is responsible for the overall cleanliness of the entire hotel. Clean and maintain all items and surfaces in designated areas. Detailed responsibilities will be assigned with ensuring the hotels established standards of cleanliness. Responsible in reporting any deficiencies to the Housekeeping Manager and Maintenance Manager and handling guest requests or complaints. Ensure the cleanlinenss and security of all common areas. 

HOUSE PERSON DUTIES AND RESPONSIBILITIES:

1. Maintain all hotel and departmental policies and procedures.
2. Ability to perform assigned duties with attention to detail speed accuracy, and follow-through.
3. Ensure security of any assigned keys.
4. Ability to clean and prioritize multiple areas of the hotel.
5. Utilize correct cleaning chemicals for designated surfaces according to OSHA regulations and hotel requirements. These include but not limited to; various floor surfaces, mirrors, elevators, etc.
6. Empty trash containers and any unnecessary debris in the common areas, hallways, and housekeeping department.
7. Dust and wipe down all furniture and surfaces in the common areas. These include pictures, frames, mirrors, fire extinguisher boxes, exit signs, and air vents.
8. Polish all woodwork.
9. Check under furniture for debris and remove if present.
10. Inspect condition of any planters and plants. Water if needed.
11. Ensure furniture items are placed correctly in the common areas.
12. Vacuum all common areas.
13. Sweep and mop all common areas.
14. Pick up trash and debris from the exterior of the hotel and hotel grounds.
15. Ensure the common areas are clean and free of debris.
16. Stock cleaning closets with designated supplies and equipment.
17. Transport any food and beverage trays/items in common areas to the designated service areas.
18. Empty vacuum cleaner bags, replace, and clean machines.
19. Turn in any lost and found items to the Housekeeping Manager and/or Inspector.
20. Ensure the stairways and exits are clear and free of debris.
21. Ability to prioritize and handle guest requests in a timely manner.
22. Deliver special request items communicated by the Front Office Manager and/or Housekeeping Manager/Inspector.
23. Maintain daily communication within the Front Desk, Sales, Spa, Housekeeping, Maintenance, and Food and Beverage departments.
24. Maintain confidentiality and security of hotel and guest records.
25. Properly communicates with all team members and managers.
26. Wear the proper uniform at all times and is ready to perform for the scheduled shift.
27. Review departmental communication and Guest feedback daily with the Housekeeping Manager and/or Inspector.
28. Report any issues in cleanliness that cannot be resolved to the Housekeeping Manager and/or Inspector.
29. Report any damages or maintenance issues to the Maintenance Manager.
30. Complete a daily cleaning check list.
31. Communicate through verbal, team huddles, and bulletin boards.
32. Uphold the hotel's commitment to hospitality.
33. Perform other duties as requested by the housekeeping manager and/or inspector.

PREREQUISITIES:

1. Must be able to perform each task assigned by the Housekeeping Manager and/or inspector.
2. Effective Communication and Listening Skills.
3. Capable of working in a fast-paced work environment and perform efficiently under stressful situations.
4. Available to work varied shifts, according to the needs of the hotel. This includes weekends, evening, and holidays.
5. Proper knowledge of housekeeping operations is preferred.

EDUCATION:

1. High School Graduate or equivalent vocational training.
2. Must be able to read, speak, write, and understand the primary language used in the workplace.

 EXPERIENCE:

1. Customer service experience is preferred.
2. Cleaning experience is preferred.

 COMPUTER SKILLS:

1. Basic Knowledge of a PMS System