Are you an Ambassador of Hospitality? We want You! Now offering a Monthly Monetary Performance Bonus and ***$500 Sign on Bonus***

Company: Courtyard by Marriott, Nashua

Position: Front Desk Agent

Wage: $14.00 per hour plus monthly monetary performance bonus

Position Details:Our Front Office Team creates memorable moments for our guests. This position is a highly visible hospitality position involving greeting our guests, checking our guests in and out, making reservations, handling cash, knowledge of the facility and area to guide and direct our guests throughout the stay. Front Office Team members ensures the guest experience is Excellent and bids guests farewell as they leave.

Responsibilities: 

• Follow established procedures for the handling, usage, and requisition of front office and pantry products (ie: member reward items, forgot something items, pantry items, etc.); resulting in Zero shrinkage
• Follow posted schedule; communicating any variances, with reasons, to your supervisor
• Follow established procedures for the handling, usage, and requisition of all “free” vouchers; as tracked by supervisor. 
• Keep back of house areas well maintained, neat, clean and organized at all times
• Use only approved collateral to give to guests (ie: directions, area information, etc.)
• Follow established procedures for reporting maintenance requests, and follow up to ensure completion. 
• Maintain a professional attitude with guests and co-workers in a friendly manner
• Recognize each Reward Member, by status level, and provide each with their level appropriate rewards; resulting in a minimum 65% recognition score
• Offer enrollment to all non Reward Members; pointing out the benefits of enrollment. Collectively enrolling 20 new members per month.
• Operate with a sense of urgency and discipline when handling guest complaints and concerns; ensuring 100% satisfaction before departure using the brand method
• Follow the established processes which ensure that we deliver superior customer service and quality every day. These include completing daily checklists, as well as using the provided Check-in and out “scripts” as well as Mobile Check-In scripts
• Maintain a high level of familiarity with the local area; including businesses, restaurants and area attractions
• Pre-Block all reward members and special requests as well as compiling requests for housekeeping so the guests have their requests in advance
• Pre-Key any groups who require it so check-in goes smoothly
• Read pass-on log, group cover sheets, and daily event sheets so you are familiar with all groups and functions in the hotel
• Maintain strong working knowledge of all hotel programs and systems
• Have a representative on the Guest Service team; contributing ideas and thoughts on how to improve in this area
• Follow established Lost and Found procedures
• Follow established safety protocols
• Attend all brand required trainings, as directed by supervisor
• Look out for the hotels interest at all times; ensuring that hotel services are used by registered guests only, and reporting suspicious activity immediately
• Be familiar with hotel emergency procedures such as fire alarms to ensure both guest and associate safety
• Review hotel room inventory on a daily basis, ensure systems are in balance and bringing any disparities to the attention of your supervisor
• Follow the established reservation process; both verbally and technically
• Promote the hotel’s Food and Beverage and Catering Outlets.
• Attend regular front office staff meetings
• Maintain a close working relationship with other associates to ensure that communication lines stay open to best serve our guests
• Support your fellow associates and assist them as needed; training others on what you know that they may not.
• Listen to and act on your manager’s feedback regarding your performance; ask relevant questions and seek training opportunities as needed
• Participate in our Employee of the Quarter and Year processes
• Provide nominees for Roedel Companies’ Core Values Award
• Quickly respond to and address all billing inquiries brought to your attention; escalate when necessary. Measured through Problem resolution scores
• Perform month end Market/Pantry Inventory
• It is your responsibility to ensure that all arrival paperwork is properly completed and that room rates are accurate, as quoted.
• Capable of working in a fast paced work environment and perform efficiently under stressful situations
• Effective Communication and Listening skills
• Ability to work with co-workers through team process
• Availability to work varied shifts, according to the needs of the hotel. This includes weekends, evenings and holidays.

Benefits For All Employees:

• Discount Travel Programs: Discounted Room Rates with all Marriott brand hotels around the world starting as low as $59 a night.
• Monthly Monetary Performance Bonus

Full Time Employees:

· Company participating Health and 401K

· Company paid life insurance and long-term disability

· Voluntary Dental and Vision

· Paid Vacation and Holidays

***Conditions Apply