JOB SUMMARY

This position will be responsible for working and operating in the Comsec department while performing several job functions and reporting directly to the Comsec Supervisor. 

ABOUT US

RMI is a leading-edge organization committed to providing public safety, customer support, and related services to its clients. Certified as a Minority Business Enterprise (MBE), RMI is a California-based corporation headquartered in the City of Paramount. Established in 1996, the Founder’s vision was to develop a professional organization that would provide clients with consistent quality in an array of services while providing employees with care, respect, and opportunity for personal development in their professional careers. Our continual growth over the past 26 years has proven that our philosophy of espousing quality in each aspect of our service works.

JOB LOCATION

American Honda Motor Company, Inc., 1919 Torrance Blvd., Torrance, California 90501.

DUTIES & RESPONSIBILITIES

• Handles incoming minor and major emergency phone and radio calls for assistance. 
• Monitors a local national central burglary/fire alarm system via state-of-the-art computer equipment and software applications. 
• Monitors facility of 100 acres via the state-of-the-art CCTV system.
• Dispatches police, fire, and/or security patrol units in response to silent/ringing alarms & requests for assistance.
• Handle high incoming call volume while multi-tasking on other job functions. 
• Performs routine test diagnostics of all equipment, systems, and field devices for proper operation, and places service calls as needed. 
• Maintains central service call log of all related equipment & systems nationally.
• Processes requests for employees nationally, of card access privileges via the central card holder database.
• Provides upper management with detailed verbal & written reports of any incidents or information that affect the company’s regular operation.
• Conducts regular emergency drills simulating a major emergency or catastrophic event in a large corporate atmosphere. 

QUALIFICATION REQUIREMENTS: 

• English Language: Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. 
• Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Speaking: Talking to others to convey information effectively.
• Coordination: Adjusting actions in relation to others' actions.
• Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Reading Comprehension: Understanding written sentences and paragraphs in work-related documents.
• Writing: Communicating effectively in writing as appropriate for the needs of the audience.
• Complex Problem Solving: Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Customer and Personal Service: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

• Ability to multi-task in an extremely fast-paced environment. 
• Ability to operate Microsoft Office Programs.

• Active Learning: Understanding the implications of new information for both current and future problem-solving and decision-making.
• Social Perceptiveness: Being aware of others' reactions and understanding why they react as they do.
• Instructing: Teaching others how to perform tasks.

Knowledge of:

• General security practices
• Radio procedures
• Basic computer/software applications

Ability to:

• Learn specialized software applications with the assistance of a training program.
• Multi-task and prioritize numerous important situations. 
• Learn restricted areas of multiple facilities to recognize a security breach.
• Communicate effectively with a wide variety of departments and authority levels.
• Provide world-class customer service, even under the most stressful situations.
• Establish and maintain cooperative and effective relationships with field security personnel, vendors & remote facility employees. 

Skills:

• Working at optimal levels in the most difficult and busy situations.
• Recognizing an emergency early on and expediting protocol.
• Determining the priority of calls to police, fire dept. and security.
• Reading, writing, and communication in English at an appropriate level.
• Listening attentively to information and discerning relevant information.

EDUCATION, TRAINING & EXPERIENCE 

• A High School Diploma or Equivalent. 
• 3 years minimum of emergency dispatch experience.

WORKING CONDITIONS:

Working in a 24-hour emergency dispatch facility. 

• Must be able to sit in front of a computer terminal for long periods of time. 
• Must be able to work rotating shifts, nights, weekends, holidays, and overtime.

PHYSICAL REQUIREMENTS

• Must be able to stand, sit, stop, bend, and walk regularly for up to 8-12 hours per shift.
• Must be able to climb up to 3 flights of stairs.
• Must be able to use body members to work, move or carry objects or materials.
• Must be able to exert up to fifty pounds of force occasionally, and/or up to twenty pounds frequently.

REPORTS TO

Comsec Operator will report directly to the Comsec Supervisor.

SALARY

$22.00 per hour

PERKS AND BENEFITS

• Up to six (6) days of Paid Sick Leave per year
• Medical, dental, vision, and 401(k) coverage
• Employee Referral Bonus 

HOURS OF OPERATION 

During designated operating hours, special events, and on recognized holidays. Hours of operation will be consistent for service provided at the American Honda Corporate Office.

TRAINING 

Aside from RMI providing orientation and initial training, the Comsec Operator shall participate in on-the-job training.

EQUAL OPPORTUNITY EMPLOYER

RMI International, Inc. complies with all legal requirements, including the Federal Fair Labor Standards Act, Equal Opportunity Employment, and Americans with Disabilities Act. RMI strives to ensure that our company personnel will reflect that diversity in terms of race, gender, disability, language, those facing barriers to employment, and other characteristics. RMI International regularly provides professional development opportunities to its personnel to ensure retention.