Description

Job Description:

The Service Manager is responsible for all aspects of day-to-day maintenance for the community. As a Service Manager, you will act as the coordinator and supervisor for the maintenance team regarding the delegation of work orders, turnovers, special projects, and time management.

Essential Job Functions and Responsibilities:

• Prioritize and delegate work orders and assignments and establish a working schedule for maintenance, grounds, and cleaning staff

• Ensure all maintenance work orders are completed within a timely manner

• Operate community maintenance related items within financial guidelines and budget

• Coordinate emergency maintenance on-call schedule and post emergency telephone numbers

• Effectively communicate with the Property Manager on a regular basis regarding maintenance issues, status of large jobs and collecting bids for outsourcing as needed

• Closely track unit vacancies and coordinate turnover procedures to ensure minimal downtime and maximize quality

• Oversee capital improvement schedule and complete weekly and monthly inspections regarding common areas, roofs, community rooms, emergency lighting, safety, fire prevention, security devices, boiler rooms, etc.

• Maintain a neat, well-organized shop with a 30-day inventory. Make approved purchases of supplies, equipment, and services.

• Ensure maintenance personnel understand and comply with Workers Compensation and OSHA Safety rules

• Act in accordance with company procedures and ensuring compliance with Fair Housing Requirements

• Perform all other tasks assigned by the Community Director

Required Skills & Functions:

• High school diploma or equivalent

• 3 years’ experience in multi-family residential property management preferred

• HVAC Certification and Pool Certified where applicable, or must be able to obtain within 60 days of hire

• Must be able to lift and carry at least 50 pounds and navigate stairs and ladders easily

• Boiler, plumbing, electrical and appliance repair experience preferred

• Previous supervisory skills preferred

• Strong organizational skills with the ability to multitask

About ROCO:

ROCO Management is searching for energetic individuals to join #TeamROCO! Founded in 2012, ROCO Management is a privately owned and operated full service real estate investment and management company headquartered in Bloomfield Hill, MI! Already owning over 6,000 apartments across 5 states, ROCO Management plans to grow within the booming industry!

ROCO is Proud to Provide our Team Members with:

• Extensive benefits package including Medical, Dental & Vision plans

• 401K with employer matching contributions!

• ROCO University delivers virtual, live, and instructor-led training courses relevant to the Property Management industry!

• Generous paid time off, including competitive vacation, sick and personal time off, as well as 9 paid holidays!

• Aggressive commission and bonus plans*

• Employee referral program with uncapped earning potential

• Paid parental leave, tuition reimbursement, charitable donation program, employee recognition programs, and SO MUCH MORE!!

Qualifications