Description

Job Description:

The Community Director oversees all aspects of community operations! As a Community Director, you will effectively manage and coordinate general administration, people, and activities of the community to accomplish goals set forth by the Regional Director. These objectives will include motivating staff members, supervision of maintaining the physical property and maximizing occupancy levels to achieve financial goals and community values.

Essential Job Functions and Responsibilities:

• Hire, train, evaluate and appropriately oversee all on-site employees.
• Exemplifies outstanding customer service while maintaining and enhancing relations with prospects, residents, vendors, and coworkers.
• Assist in lease renewal process. Distribute and follow-up on renewal notices to current residents in a consistent manner.
• Performs general office duties including answering the phone, making service requests, completing follow-ups, filing, ordering office supplies and ensuring all leases are correctly formed in accordance with ROCO Management as needed
• Operate the community within the financial guidelines and budget.
• Ensure all maintenance repairs are handled satisfactorily by providing communication between the leasing office and maintenance team.
• Maintain marketing and advertising sources, drive online and local presence. Propose marketing strategies and social events for current and future residents
• Complete required weekly, monthly, quarterly and capital reports
• Makes sure rents and all other applicable fees are collected by ensuring collection and demand notices are delivered in a timely manner as required by local laws.
• Performs consistent property inspections for curb appeal and cleanliness
• Oversees and ensures the turnover process for apartment homes by conducting pre-move out/in inspections and assigning charges as needed
• Lead the eviction process in accordance partnership with legal counsel and state laws. Adhere to proper procedures regarding issuing notices and appearing in court, as needed.
• Act in accordance with company procedures and ensuring compliance with Fair Housing requirements.
• Always represents the company in a professional manner.
• Performs all other tasks assigned by the Regional Director

Required Skills & Experience:

• Bachelor’s Degree preferred
• 3 years experience in multi-family residential property management
• Strong organization, written & verbal communication, and time-management abilities
• Experience using MS Excel and Outlook
• Experience using Yardi Voyager and/or Rent Café CRM preferred
• 3 years experience with financial and/or budget management
• Knowledge and expertise of the Fair Housing laws and guidelines. Experience applying local state laws to Fair Housing as needed
• Experience with managing distressed properties preferred

About ROCO:

Founded in 2012, ROCO Real Estate and ROCO Management are privately owned and operated full service real estate investment and management companies headquartered in Bloomfield Hills, MI. ROCO currently owns over 4,000 apartment units across three states and has nearly 150 employees. ROCO has a long-term hold strategy for our assets, which means that when we invest in real estate we are making a meaningful commitment. We have experienced record growth due to hiring the best professionals in the industry. ROCO makes significant investments in our employees and properties. We treat our residents and Investor partners the way we would want to be treated, if our positions were reversed.

ROCO proudly provides our full-time employees with career development and paid training opportunities, paid holidays, paid time off, and extensive benefits packages!  

Benefits include: 

• Competitive Pay Package, including opportunity for commission and bonus earnings. 
• Generous Paid Time Off: Paid Holidays, Vacation, Sick Leave, Paid Parental Leave, and more!
• 401(k) Employer Matching
• Various Housing Discounts
• Medical, Dental, Vision benefits
• Additional benefits such as an FSA plan and pet insurance.
• Tuition Reimbursement
• Employee engagement programs, and much more!

Qualifications