Schedules all follow-up appointments in the practice management system following the provider order and/or office protocol in a high-volume clinic setting.
Cancels/reschedules appointments according to patient or physician scheduling changes; notifies appropriate clinic personnel.
Arranges for patients to have financial counseling as needed.
Demonstrates an understanding of patient confidentiality to protect the patient and clinic/practice.
Follows policies and procedures to contribute to the efficiency of the front office. Covers for other front office functions as requested.
May schedule outpatient appointments/testing and hospital admissions upon request. May obtain necessary authorization and pre-certification as required.
May communicate to patient about tests being scheduled and potential prep work needed, inquiring about test specifics from necessary parties and gathering patient information as needed
Receptionist/Operator:
Greet patients and visitors, acting as a support and resource during their time in the front office
Obtain all appropriate forms, insurance cards, and identification cards and audit for completeness
Update patient demographic and insurance information and ensure proper referrals are in place
Work closely with the Patient Financial Counselor to collect co-pays, deductibles and other out of pocket fees at the time of visit
Support the document control function by scanning and attaching documents into the electronic medical record
Demonstrate an understanding of patient confidentiality to protect the patient and clinic
Follow policies and procedures to contribute to the efficiency of the front office
Answer incoming calls and route as appropriate
Patient Financial Counselor:
Ensure all insurance, demographic, and eligibility information is obtained and entered into the system in an accurate manner.
Perform insurance verification process on all third party payers.
Obtain initial and subsequent pre-authorization for services and surgeries.
Re-verify benefits and obtains authorization and/or referral after treatment plan has been discussed, prior to initiation of treatment. Ensure appropriate signatures are obtained on all necessary forms.
Utilize the Summary of Patient Reimbursement and Liability form and obtains appropriate approvals as required.
Perform financial counseling process on all patients prior to treatment, which includes patient financial obligations, billing practices and establishing payment arrangements.
Qualifications: High School diploma or equivalent required. Position requires at least 3 year office experience, medical office required. Have excellent communication skills, written and verbal. Proficiency with computer systems a requirement. Microsoft (Outlook, Word, and Excel) a plus.
Experience working in a practice management system with insurance forms and appointment scheduling preferred
Excellent communication skills, written and verbal. Must be comfortable communicating with medical professionals as an integral part of the care team
High level organization, attention to detail and prioritizing requiredPHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to be present at the employee site during regularly scheduled business hours and regularly required to sit or stand and talk or hear. Requires full range of body motion, manual and finger dexterity, and eye-hand coordination. Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range. WORK ENVIRONMENT: The work environment may include exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations and other conditions common to an oncology/hematology clinic environment. Work will involve in-person interaction with co-workers and management and/or clients. Work may require minimal travel by automobile to office sites. All qualified candidates are required to pass a background check and non-federal drug test (which excludes marijuana) post offer of employment and prior to hire. We will be accepting applications on an ongoing basis for this position. To apply for this position, start the process by clicking the blue "apply" button.