Overview:
Rocky Mountain Cancer Centers, Colorado's largest and most comprehensive provider of cancer care has an exciting opportunity for a font office float/Scheduler in Lakewood.
We realize that it sounds cliché but it is true - taking care of cancer patients is a calling. It's much more than a job. Each of us has a unique story that brought us to Rocky Mountain Cancer Centers (RMCC), but those stories usually share common themes of care, compassion, and commitment.
No matter the role each RMCC team member serves in, the goal is the same: to provide the best care possible for each and every one of our patients. Whether we are a nurse holding our patient's hand, or a scheduler on the phone finding an appointment that fits into a patient's schedule, we are deeply connected to our patients and do what we can to help.
If this sounds like you, we'd love to have you join our team.
Salary Range: $18.29-$23.00
Pay is based on several factors including but not limited to education, work experience, certification, etc. As of the date of this posting, in addition to your salary, RMCC offers the following benefits for this position, subject to eligibility requirements: Health, dental, and vision plans; wellness program; health savings account; flexible spending accounts; 401(k) retirement plan; life insurance, short-term disability insurance; long-term disability insurance, Employee Assistance Program; PTO, holiday pay, tuition reimbursement, and employee paid critical illness and accident insurance.
Responsibilities:
This position will be trained in all front office functions to include scheduling, reception, and operator. May also support the patient financial counseling role.
Scheduling duites:

• Schedules all follow-up appointments in the practice management system following the provider order and/or office protocol in a high-volume clinic setting.
• Cancels/reschedules appointments according to patient or physician scheduling changes; notifies appropriate clinic personnel.
• Arranges for patients to have financial counseling as needed.
• Demonstrates an understanding of patient confidentiality to protect the patient and clinic/practice.
• Follows policies and procedures to contribute to the efficiency of the front office. Covers for other front office functions as requested.
• Schedule outpatient appointments/testing and hospital admissions upon request. May obtain necessary authorization and pre-certification as required.
• May communicate to patient about tests being scheduled and potential prep work needed, inquiring about test specifics from necessary parties and gathering patient information as needed

Receptionist Duties:

• Greets patients and visitors into the clinic in a prompt, courteous and professional manner. Obtains all appropriate forms as required.

• Obtains demographic and insurance information. Obtains copy of patient's insurance cards and current driver's license for file. Updates demographic and insurance information as needed in the system.

• Collects co-pays, deductible and other out of pocket amounts at time of visit.

• Distributes condolence cards to patients families as requested.

• Maintains lobby area in a neat and orderly manner.

• Identifies no shows and forwards for patient notification.

• Demonstrates an understanding of patient confidentiality to protect the patient and clinic/corporation.

Operator Duties:

• Courteously and efficiently answers all incoming calls and connects callers with the correct extension.

• Takes and relays messages in an accurate and timely manner.

• Responds to emergency and urgent calls from patients in a timely manner. Directs callers immediately to clinical staff as necessary.

• Performs operator functions including triaging calls; connecting and transferring calls; setting up conference calls; instructing users on telephone procedures; and reporting telephone and equipment malfunctions to the appropriate party.

• Provides a pleasant and helpful phone contact for callers.

• Responsible for opening and closing the switchboard.

• Responsible for the in-house paging system.

• Performs clerical duties as assigned to maintain workflow in the department.

Qualifications:
MINIMUM QUALIFICATIONS: High school diploma or equivalent required. At least eighteen (18) months front medical office receptionist experience with insurance forms and scheduling software required. Knowledge of this practice's personnel, daily routines, and scheduling a plus. Proficiency with computer systems and Microsoft Office (Outlook, Word, and Excel) required. -Must successfully complete required e-learning courses within 90 days of occupying position. -Demonstrates adaptability: Handles day to day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities; demonstrates flexibility. -Shows work commitment: Sets high standards of performance and works efficiently to achieve them. -Commits to quality: Emphasizes the need to deliver quality products and/or services
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to be present at the employee site during regularly scheduled business hours and regularly required to sit or stand and talk or hear. Requires full range of body motion, manual and finger dexterity, and eye-hand coordination. Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range.
WORK ENVIRONMENT: The work environment may include exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations and other conditions common to an oncology/hematology clinic environment. Work will involve in-person interaction with co-workers and management and/or clients. Work may require minimal travel by automobile to office sites.
All qualified candidates are required to pass a background check and non-federal drug test (which excludes marijuana) post offer of employment and prior to hire .
Candidates will be required to show proof of being vaccinated against influenza upon commencing employment. Reasonable accommodations will be considered on a case-by-case basis for exemptions to this requirement in accordance with applicable law.