Principal Responsibilities:

TECHNICAL

• Ensures that Business Office tasks are done correctly and on schedule, such as Resident Funds, Census Records, etc.

ADMINISTRATIVE

• Directs department in preparation and retention of files/reports according to policies and procedures.

• Directs the collection of A/R.

• Participates in assigned meetings and in-services.

SUPERVISION

• Meets unit work goals through assignment of staff to Business Office needs.

• Monitors staff performance through coaching, praises and recognizes effective performance or takes direct corrective action after coaching (counseling) as needed.

• Evaluates quality and quantity of service accomplished by staff.

QUALIFICATIONS

• High School Diploma.

• Strong written and verbal communication skills (in the English Language).

• Administrative and organizational ability.

• Experience in bookkeeping, office practice and procedure including typing and filing.

• Supervisory experience preferred.

• Knowledge of Medicare/Medicaid necessary.

• Collection experience in Skilled Nursing preferred.

CONSUMER SERVICE

• Presents professional image to consumers through dress, behavior and speech.

• Adheres to Company standards for resolving consumer concerns.

• Ensures all patient/resident rights are protected.