Hawaii's largest locally owned grocery retailer is looking for a FOH Lead to join et al. located in Kahala Mkt. by Foodland. We are seeking high energy, responsible individuals who are passionate about creating a welcoming place for guests to enjoy high quality food & beverages.

The Front of House Lead will be responsible for upholding all Standard Operating Procedures and Sequence of Service standards while providing and ensuring exceptional guest experiences. Assists in the day-to-day supervision of restaurant operations and assists employees. Strives to continually support guests, management team, and employee satisfaction.

ESSENTIAL JOB FUNCTIONS:

• Supervises restaurant and all related areas in the absence of the location Manager or Assistant Manager.
• Continually follow through with the programs determined by management to increase sales.
• Monitor guests to ensure that all feel welcome and experience responsive, professional, with gracious service at all time.
• Assist with handling comps and voids in NCR for the staff.
• Provide positive reinforcement with all employees.
• Address and diffuse all guests’ issues and concerns.
• Conduct table touches and check backs with all guests.
• Assess business volume and make labor cuts when necessary. Eliminate/minimize any overtime.
• Follow proper procedures for daily invoice review and logging, price review, ordering/receiving of both products & invoices, tracking waste and spoilage, keeping par levels.
• When ordering maintain proper par levels for all controllable cost items.
• Understanding reports to keep on track of the daily sales goals and weekly targets.
• Knowledgeable of policies, procedures, and expectations as detailed in our guiding principles and employee handbook.
• Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels.
• Assists with duties such as ordering of product, inventory, adjusting schedule changes, and related responsibilities.
• Ensures all employees have proper supplies and uniforms.
• Observes and reinforces compliance with all restaurant policies, standards, and procedures.
• Conduct thorough pre shift meeting on every shift.
• Log communication of daily activity in Managers' Log.
• Follow proper cash handling procedures, including cash-outs, counting banks, counting safe, and completing change orders.
• Assist with conducting inventory and weekly ordering.
• Monitor alcohol beverage service in compliance with local laws.
• Uphold Foodland’s company core values and culture through leading by example.

EDUCATION, TRAINING, AND SKILLS

High school diploma or GED; or equivalent.

Familiarity with restaurant management software, like OpenTable and NCR Silver Pro.

Demonstrate excellent communication skills, both oral and written.

Able to work independently and on a team.

Willingness to be open, to learn, and take on new responsibilities.

Regular, predictable attendance.

Able to lift a minimum of 50 lbs.

PHYSICAL DEMANDS

The physical demands, including but not limited to: sitting at a desk or table working on a computer, and walking. Vision, hearing, speech and literacy (critical). Lifting, pushing, pulling or bending, kneeling, and continuously standing. Using chemical agents or wearing protective clothing.

Disclaimer

The physical demands, job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or the work environment changes.

To apply, submit your resume to this posting.

With a commitment to diversity and inclusion, all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, gender identity, sexual orientation, national origin, protected veteran status, disability status, marital status, genetic information, or any other characteristic protected by federal, state or local laws.

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Restaurant type:

• Bar
• Casual dining restaurant

Shift:

• Day shift
• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Application Question(s):

• Please provide a list of available times for each day noted below. Evening and weekend availability is highly desired and candidates with open availability, 7-days per week, will be contacted for next steps in the recruitment process:
• Monday:

• Tuesday:

• Wednesday:

• Thursday:

• Friday:

• Saturday:

• Sunday:

Education:

• High school or equivalent (Preferred)

Experience:

• restaurant/bar industry: 2 years (Preferred)
• Customer service: 2 years (Preferred)
• Supervising: 2 years (Preferred)

Ability to Commute:

• Honolulu, HI 96816 (Required)

Work Location: In person