Responsible for performing all duties associated with servicing the Bank's commercial and business banking loan portfolios. Provide superior customer service to the Bank's customers, lending units and branches. Maintain a comprehensive knowledge of the loan products and state and federal regulations.

• Perform complex transactions on large commercial loan accounts including, but are not limited to: SWAPs, asset based lending accounts, foreign exchange transactions, letters of credit, tranches and participation transactions.
• Process renewals, extensions and modifications on the core loan servicing system for all products.
  Process advances, pay downs, payoffs and maintenance as assigned.
• Monitor, maintain and update rate and payment change records as required.
• Research and resolve servicing issues in support of lending units and customers within scope of authority and expertise.
• Ensure compliance with state and federal regulations, Bank policy and department procedures.
• Assist in developing and updating procedures.
• All duties and special projects as assigned.

• Minimum of three years' experience in servicing loans.
• Excellent PC skills, including Microsoft Office products as well as FIS Horizon, nCino and Sharepoint.
• Strong knowledge of the various types of financial instruments specific to the repayment of debt.
• Ability to work independently in a multi-tasking environment while meeting critical deadlines.
• Proven ability to solve complex issues and complete assigned tasks with minimal supervision.
• Strong interpersonal communication with a focus on providing excellent customer service.
• Must have excellent organizational skills; be detail-oriented, accurate and self-motivated.