RocketFast! Car wash is Hiring a Customer Service/Database Manager Near Ruston, LA
Responsible for customer service, public relations, and database management. Duties to include but are not limited to:
Assist with plan sales and development
Take all customer phone calls and maintain call log
Work with managers to resolve customer issues in a timely and efficient manner
Monitor and respond to customer emails
Basic data entry tasks for accounting assistants including running daily sales reports, logging transactions, recording and reviewing journal entries, creating invoices, and crafting spreadsheets
Traveling to post office, bank, and various site locations. Handle incoming mail, scan and photocopy documents, help with credit card account reconciliations
Communicate with vendors and customers about invoice and payments by phone or email
Assisting with payroll. Run timesheets and calculate hours used by site
Bulk gift card sales
Fleet plan sales
Monitor, maintain, and grow database of current customers
Skills:
Strong interpersonal skills
Computer knowledge, including Microsoft Word and Excel
Data Entry
Clerical
Payroll
Organized
Excellent verbal and written communication
About RocketFast! Car Wash:
Our mission is to provide an exceptional customer experience in a fun, friendly, and clean environment and to exhibit a positive family and community spirit in everything we do.
As an employee of RocketFast! Car Wash you will be expected to uphold our mission statement above and exhibit our acronym WASH in the performance of you job duties. W – WELCOME our customers and let them know we appreciate them A – ALWAYS be attentive to our customers and always have a great attitude S – SMILE – It make people happy H – HELPFUL – Show helpfulness to our customers. If a customer need assistance, help them. Don’t wait for them to ask.