Job description

Rocket Enterprises mission is to make the customer say Wow through excellent customer service, superior products at a quality price. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests. From our Team Members to our General Managers and Regional Support team, we seek people who have a passion for the hospitality business and want to grow with us. Most of our existing leadership team members have been promoted from within the company. As a member of our team, you will be expected to contribute your talents and energies to improve the environment and quality of the company, as well as the company’s services. In return you will be given opportunities to grow and advance in your career.

Uniquely designed hotel searching for highly motivated and growth seeking Assistant General Manager (AGM). Responsibilities includes the oversight of all aspects of hotel operations and sales functions in accordance with the Hotel’s mission statement, including the maximization of financial performance, guest satisfaction, and staff development within established quality standards. Pay is based on experience.

Essential Duties and Responsibilities

• This position would answer directly to the General Manager of the hotel. This position is responsible for daily operations of the hotel to maintain standards for guest satisfaction, employee satisfaction, quality assurance and asset protection while managing costs with a budget.

• Assist in the daily operations of the hotel including front desk, housekeeping, engineering, and direct management of the Breakfast operations.

• Control inventory and costs, specifically the marketplace on a weekly basis.

• Manage guest interactions, office administration duties, vendor communications, and labor costs

• Ensure that operational standards are met in regards to sanitation codes and laws, and loss prevention

• Assist GM in the creation of financial reports for management that clearly explain operational effectiveness, trends and variances.

• Assist GM in the preparation and presentation of the month end reports

• Assist GM in the development of the annual budget and capital expenditure plans by means of executing marketing, sales, and operational activities, producing results that meet or exceed the hotel’s overall goals

• Ensure good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures

• Ensure hotel is operated in compliance with all applicable laws, ordinances, regulations, and requirements of federal, state or municipal authorities

• Perform other related duties as assigned

Minimum Qualifications (Knowledge, Skills and Abilities)

• Minimum of 3 - 5 years of relevant experience in the hotel industry

• Proficient computer skills required

• Ability to attract, motivate, lead, inspire and direct a talented team

• Excellent communication skills, public speaking, written and oral, with the ability to customize message to the audience (guest, team member, owner and other stakeholders)

• Ability to multitask, work in a fast-paced environment, and maintain a high level attention to detail

• Outgoing individual with high energy to lead, develop, motivate and empower employees to deliver operational best practice, identify opportunities, and makes recommendations for improving efficiency, quality of service and operating standards

• Will be required to work varying schedules to reflect the business needs of the hotel which may include nights, weekends and holidays. Flexibility to work all 3 shifts (primarily 2nd shift)

Job Type: Full-time, Contract

Benefits: • Employee discount

• 401K

• Next Day Pay

• Insurances Offered

• PTO/Vacation

• Flexible Schedule

Schedule: • 10 hour shift

• 8 hour shift

• Day shift

• Holidays

• Monday to Friday

• Night shift

• On call

• Overtime

• Weekend availability

Supplemental pay types: • Bonus pay

Experience: • Hotel Management: 1 year (Required)

• Hotel: 2 years (Required)