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HOW WE CARE FOR YOU:
At Rochester Regional Health, we are dedicated to getting health care right. Our robust benefits and total rewards foster employee wellbeing, professional development and personal growth. We care for your career while caring for the community.
SUMMARY
The Sr. Director is a key leadership position within the Quality Safety Institute (QSI) at Rochester Regional Health System (RRH). Working under the direction of the VP, Patient Safety Officer and in partnership with other senior leaders across the RRH system, this role supports the Quality and Safety strategic pillar to provide the highest quality care, free from preventable harm with best-in class service at the lowest cost. The Sr. Director for Patient Experience assumes system responsibility for Rochester Regional Health System (RRHS). The role will drive and foster a culture of patient and family centered care and service excellence, while improving patient and family experience across the enterprise. The Sr. Director will work directly with the Executive Teams at all RRHS affiliates to assess and communicate performance and create change at all levels of the organization. This role will also be accountable to supporting and managing the organizational needs, as well as the design, implementation, and evaluation of programs that facilitate the professional development and continuous learning of all team members. The role is responsible to translate the concepts of service excellence, patient experience, and patient relations into actionable behaviors, to build a culture of true patient and family centered care and engagement.
STATUS: Full Time
LOCATION: Rochester, NY
DEPARTMENT: Patient Experience
SCHEDULE: Days
ATTRIBUTES
RESPONSIBILITIES
PHYSICAL REQUIREMENTS: S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
PAY RANGE: $120,000.00 - $170,000.00
Full Time
$133k-194k (estimate)
03/28/2024
05/26/2024