Job Description
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, and Military Spouses.
Job Summary:
Join the Guest Services Call Center as a Call Center Representative!
Call Center Representatives help Guests and Cast Members who call the Guest Service Call Center! They provide resources, information and resolution for Guests staying at a Walt Disney World Resort. They also handle phone calls for executives and emergency calls. This Full Time position requires full availability and is located inside a high-volume call center with a 24/7 operation.
$17.50/hour
Certificates/Security Clearances/Other
Basic Qualifications:
Experience in a customer service or contact center environment
Computer proficiency within a Microsoft Windows environment and working on dual monitors
Capacity to handle conflict resolution and make decisions through balance of integrity and partner resourcing
Adaptability to the fluctuating needs of our operations
Maintain discretion and Guest confidentiality
Written and verbal communications skills
Three weeks of Full availability during Training
Flexible with work schedule, including weekends holidays and overnight shifts
Preferred Qualifications:
Knowledge of Walt Disney World products and services
Understanding of The Disney Hub and My Disney Experience
Proficiency in SharePoint, Teams, Spok, HotSOS, Avaya
Bilingual a plus
Additional Qualifications/Responsibilities
Responsibilities:
Provide outstanding Guest Service when problems arise and help find solutions
Ability to use good judgment and decision making
Curiosity & interest about Disney Products
Navigate between multiple and concurrent computer applications
Answer emergency calls and responding appropriately
Meet required departmental metric expectations including efficiency goals
Provide comprehensive information about The Walt Disney World Resort using numerous software applications during this process
Assist Guests needs by answering questions, giving directions, and sharing excellent insight about the Theme Parks and surrounding areas
Develop excellent relationships with Guests and Cast Members from all lines of business to provide excellent service
Complete all required Company training and compliance courses as assigned
Meet Walt Disney World transfer Guidelines