Position Title

Service Center Analyst III

Requisition Number

8748BR

College/Division

Finance & Administration

Required Application Documents

Cover Letter, Curriculum Vitae or Resume

Employment Category

Fulltime

Additional Details

In compliance with NYS's Pay Transparency Act, the salary range for this position is listed above. Rochester Institute of Technology considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. The hiring process for this position may require a criminal background check and/or motor vehicle records check. Any verbal or written offer made is contingent on satisfactory results, as determined by Human Resources. RIT does not discriminate. RIT promotes and values diversity, pluralism and inclusion in the work place. RIT provides equal opportunity to all qualified individuals and does not discriminate on the basis of race, color, creed, age, marital status, sex, gender, religion, sexual orientation, gender identity, gender expression, national origin, veteran status or disability in its hiring, admissions, educational programs and activities. RIT provides reasonable accommodations to applicants with disabilities under the Rehabilitation Act, the Americans with Disabilities Act, the New York Human Rights Law, or similar applicable law. If you need reasonable accommodation for any part of the application and hiring process, please contact the Human Resources office at 585-475-2424 or email your request to hr@rit.edu. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

How To Apply

In order to be considered for this position, you must apply for it at: http://careers.rit.edu/staff. Click the link for search openings and in the keyword search field, enter the title of the position or the BR number

Required Qualifications

* 5 to 7 years' experience in a direct customer support role in an IT environment (ie. Service Desk, Desktop Support) or 3-5 years of IT support at RIT.

* Experience troubleshooting issues or answering questions for multiple departments or lines of business.

Department/College Description

Information and Technology Services (ITS) is committed to serving the university's information technology needs. We provide development, maintenance, and support for centralized administrative applications, technology infrastructure, and client computing, as well as support and advice for a wide variety of other information technology needs. Our vision is to be a catalyst driving the success of RIT through fast, flexible and personalized services.

Job Summary

Do you have a passion for creative problem solving and exceeding customer expectations? Are you looking to challenge yourself and make a difference with your skills? We are in search of an extra-ordinary customer service stars who is looking to be a part of a "once in a lifetime team!"

As the front-facing representative for multiple departments, the Service Center Analyst will provide best-in-class service with a high degree of customer satisfaction for technical and operational inquiries, requests and issues in a professional and timely manner.

The Service Center Analyst will:

* IT and other partner support areas for all members of the RIT community via multiple methods of intake, while being held to a set first contact resolution goal.

* Serve as role model to all front line and student employees in terms of capability, work ethic, reliability and attitude.